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Spokes Wheaton


Average Rating:    (3.06 of 5)

No. of Reviews: 16

  • We are a full service bike shop with a top notch repair department.
  • The Biggest Bike shop in the suburbs
  • The Biggest and best road bike selection in the midwest.
  • Professional bike fittings with Fit Kit
  • Latitude
    41.83278
    Longitude
    -88.100924
    Address
    69 Danada Square East
    City/County
    Wheaton
    State/Territory/Province
    IL
    Zip/Postal Code
    60187
    Country
    US
    Phone
    630.690.2050
    Shop Hours
    M-F: 11:00 - 8:00, Saturday: 10:00 - 6:00, Sunday: 11:00 - 5:00
    Web Address
    Bike Shop Sells
    Guru, Giant,Look,Specialized,Quintana Roo,Eddy Merckx,Derosa,Pinarello,Seven,Felt,Haro
    Information Added By
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    Reviews 1 - 5 (16 Reviews Total) View All | Next 5

    Review Date
    August 30, 2015

    Overall Rating
     1 of 5

    Customer Service Rating
     1 of 5

    Technical Expertise Rating
     2 of 5

    I visit this shop:
    Been there once

    Visitors rate this review
    4.00 of 5, 3.00 votes

    Rate this review?

    Reviewed by: Dan Davies ,  Cross Country Rider

    Shop Summary:
    ****CUSTOMER BEWARE****
    If I could give Spokes a negative star rating I would. I recently moved to Illinois and as an avid cyclist needed to find a local bike shop near my home. I did my due diligence online and decided on Spokes because of its proximity, though I did have my reservations after reading some of the more detailed negative reviews online. I have a Jamis TrailX Series mountain bike that needed a new headset, bottom bracket, big front chain ring, rear cassette, front shifter, shifter cables, chain and possibly service on the front fork. When I took it in to the shop they gave me a quote for everything, though they were unsure if they could get the right parts for my front fork(Marzocchi Corsa 26"). We decided they would go forward with everything else and wait on the fork service until we could see what parts were available. I asked that they contact me prior to ordering anything for it.

    About a week later, I received a call from one of the techs who stated that they had ordered an Enduro kit for my bike, but he didn't want to use it because he was afraid that the some of the parts may actually be detrimental to my fork in the long-run. I appreciated this honesty on his part, but was a little upset that they had gone ahead and ordered parts without informing me. He insured me that I would not be charged for these parts since they were not installing them. Two weeks later I picked my bike up and paid for the service, which came out to $469.89. When I had gotten my bike from the service desk I took the service order up to the front to be rung up and was handed the receipt and service order back before I left. When I got home and looked at the two documents I realized that the total amount owed on both was nearly identical ($469.89 receipt, $469.91 service order). The suspension kit only showed on the service order, but the labor costs had been raised on the receipt to to cover the costs of the parts that were not installed on my bike. When I took the documents back to the shop to point out the discrepancy, the service order was quickly grabbed off the counter, torn up and tossed in the garbage. I was told that the prices on the service order where not accurate and all that mattered was what had been rung up on the receipt. As would be expected I was incensed, but with the service order in pieces in the garbage I had no more recourse to fight for my reimbursement.

    After all this I had to bring my bike back in to them multiple times because I was still having issues with the bike shifting properly through the gears on the rear cassette and I was experiencing what I would describe as intermittent "slippage" in my pedals (a feeling that the chain was losing tension at times). I was not charged for these visits, but the shifting and "slippage" issues were not resolved either. Finally, I decided to bring the bike into another shop and was told that not only did Spokes cut my chain too short, but they put a lightly used big ring on the front with some worn teeth (I was charged for new parts). The chain length had caused my rear derailleur to be bent (causing the shifting issues) and the worn teeth on the "new" front big ring where the cause of the slipping I was feeling in my pedals. It will now cost me another $130, on top of the $469 already spent, to rectify the issues incurred by bringing my bike to Spokes in the first place. Spokes is by far the worst bike shop I have ever dealt with, and I strongly suggest that anyone think twice before doing business with them.



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    Review Date
    July 25, 2015

    Overall Rating
     5 of 5

    Customer Service Rating
     5 of 5

    Technical Expertise Rating
     5 of 5

    I visit this shop:
    Once a year

    Visitors rate this review
    4.00 of 5, 3.00 votes

    Rate this review?

    Reviewed by: Paul Mudr ,  Cross Country Rider

    Shop Summary:
    The cycle shop is very good but the bikes are more for serious bikers and above my budget as Senior, ( a little:-)

    Other Comments:
    I had a rear derailment adjusted on my "economy" bike today for the reasonable price and the service men were very courteous;the service took "no time",less than 5 minutes and I was ready to go! I'll be back for service.



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    Review Date
    October 25, 2013

    Overall Rating
     4 of 5

    Customer Service Rating
     5 of 5

    Technical Expertise Rating
     4 of 5

    I visit this shop:
    Been there once

    Visitors rate this review
    4.00 of 5, 3.00 votes

    Rate this review?

    Reviewed by: Rocky Mountain Cyclery ,  Cross Country Rider

    Shop Summary:
    Great Shop and had just the bike I was looking for

    Customer Service:
    Overall very good

    Other Comments:
    Glad I have the money to afford the bike and it was not a million dollars



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    Review Date
    December 3, 2010

    Overall Rating
     5 of 5

    Customer Service Rating
     5 of 5

    Technical Expertise Rating
     5 of 5

    I visit this shop:
    Once a month

    Rate this review?

    Reviewed by: StumpjumperHT ,  Weekend Warrior

    Shop Summary:
    This is the best shop ever!!!

    Customer Service:
    Customer Service is phenomenal and They go all out for customers. I brought in my Trek and GT for service and purchased my first hardtail stumpjumper from them. They have plenty of knowledge on their bikes and they have great mechanics. I would also like to point out that MO is very helpful with everything. He helped me out with so much things esp. getting my bike fixed & Warranty issues. I would def. buy bikes from them in the future and tell all my friends to go to their shop.



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    Review Date
    August 11, 2009

    Overall Rating
     1 of 5

    Customer Service Rating
     1 of 5

    Technical Expertise Rating
     3 of 5

    I visit this shop:
    Every few months

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    Reviewed by: grego1 ,  Weekend Warrior

    Customer Service:
    I took my bike in for a repair. The bike suffered additional breakage while under their control. I had to pay for replacement parts for which I was charged full price and they continued to make a profit. Oh, they did give me $5 off on labor for a $70 piece of equipment.



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    Reviews 1 - 5 (16 Reviews Total) View All | Next 5