Review Date
February 8, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: Lightning ,  Weekend Warrior

Shop Summary:
Best shop in town Tom and Roger are the only two full time employees in the shop with various part time employees. If they dont have a part they can get it fairly fast. Turnaround time for bike repair or maintence is awsome. Tom has been dealing with bikes for a long time and is very knowedgeable about various compenents and how they will work together if there may a conflict also he will take the time to listen to what you are looking in you bikes performance and your your paticular needs are. All in all very easy to work with and top notch service.

Customer Service:
I ran in to Tom maybe 3 or 4 years ago at Scheels after being turned off by service at another shop in town I had used Scheels for a long time but when they made the transition in to there new home in the mall they really did not have any decent mechanic's so in the meantime tried other bike shop when I was not able to get derailer hanger for my 99 schwinn mesa after ripping the derailer off so I used the other shop one time things went ok new hanger and away I went tried to use them again not so good service so back to Scheels and that Is when met Tom Since day one he has been most helpful when I described parts issue from the past said not to worry we can get them. Since then I have worked with Tom or Josh (Josh is no longer with the store)and I have been very happy customer since.

Other Comments:
If your working with Tom always top notch service and you know the job will get done wright same goes for Roger and they strive for everone else that works for them to provide you with the same. (if you ever Run into Josh behind a workstand somwhere you can trust the job will get done right as well)

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