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Reviews 1 - 5 (6 Reviews Total)
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Review Date
March 19, 2011 Overall Rating
 5 of 5
Customer Service Rating
 5 of 5
Technical Expertise Rating
5 of 5
I visit this shop:
Once a week
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Reviewed by: John Frachella
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Cross Country Rider Shop Summary:
OK, seems like some jag off's have it in for the Ski Rack. Bury the hatchet guys. Look at the other reviews. Everyone else likes the Ski Rack! Perhaps the most recent MTBR reviews are from disgruntled former employees or from strangers put up to complaining for someone else in the area who has a hair across their butt.
I've been shopping and riding out of the Ski Rack for decades. They're great guys. Always have been. The shop gets along with other area shops and, in fact, I've been referred to Ski Rack from other shops because Ski Rack is held in high regard even by the competition.
The employees at the Ski Rack don't just sit behind the counter. They ride and they ride hard. That said, it's been my experience that riders of all levels are treated equally at the Ski Rack.
Occasionally a bike mechanic in any shop is gonna have a bad day. Being a bike mechanic is not a cake walk. If you think I'm wrong, try it sometime. Demanding customers can be a pain in the butt. But, at the Ski Rack, the vast majority of the time, mechanics and counter persons bend over backwards for customers, which is why the shop has such a rich and colorful history as well as a faithful following.
Furthermore, the Ski Rack has battled for years for access to trails and has generated more local trail cutting efforts than any other group or any other shop around.
But, walk into this shop like a know-it-all-bone-head with a chip on your shoulder and you'll be sniffed out in a heartbeat. The place weeds out the insincere cuz that's the way passionate hard-core bikers are everywhere. The Ski Rack is no exception.
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Review Date
December 5, 2009 Overall Rating
 1 of 5
Customer Service Rating
 1 of 5
Technical Expertise Rating
 2 of 5
I visit this shop:
Every few months
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Reviewed by: jeffbro
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Downhiller Shop Summary:
Everytime I go into this shop, even if I am the only one in the store, I get a feeling of uncomfortableness from the employees. They don't know *hit, and they especially don't know how to make a sale. When I went downstairs to ask a few questions about the bike they had, I couldn't get the *ags out the back room to stop there circle jerk. Use this store as a reference point, say "thank you" go home and buy it online.
BUY ONLINE!!! Customer Service:
See above, all they care about is there stupid group ride in the city forest. Other Comments:
BUY ONLINE
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Review Date
October 25, 2009 Overall Rating
1 of 5
Customer Service Rating
1 of 5
Technical Expertise Rating
1 of 5
I visit this shop:
Once a month
Visitors rate this review
5.00 of 5,
2.00 votes
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Reviewed by: ryflan
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Cross Country Rider Shop Summary:
Has summer and winter sporting goods. Customer Service:
The customer service is without a doubt the worst I have ever experienced. Every time I go I am surprised by how awful it is. Which is why I only ever go if I can't get what I'm looking for anywhere else and I don't want to wait for an online order. My experience today with their bike department is why I am writing this review. They damaged parts on my brand new bike and blamed it on me. I will never go back and would not recommend relying on them for anything other than disappointment. Other Comments:
I am a former bike mechanic and have been working on and riding/racing for more than ten years now so I know when I'm being made a fool of. Unfortunately today, the employees of Ski Rack Sports made fools of themselves at my expense. I think the Technical Expertise Rating sums up this shop perfectly, "Inexperienced Newbs."
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Review Date
September 15, 2009 Overall Rating
5 of 5
Customer Service Rating
5 of 5
Technical Expertise Rating
 4 of 5
I visit this shop:
Once a month
Visitors rate this review
1.00 of 5,
1.00 votes
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Reviewed by: Longhorns78750
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Weekend Warrior Shop Summary:
Has everything that you would need at a high quality bike shop and some. Along with a large selection of Santa Cruz and Cannondale bikes, mainly high-end mtb but other types as well. Customer Service:
The guys there do a great job helping you out with whatever you need. They also do a great job of getting any work done on your bike quickly. Very knowledgable and all seem to be seasoned riders that work there. Other Comments:
Great bike shop!
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Review Date
August 14, 2008 Overall Rating
5 of 5
Customer Service Rating
5 of 5
Technical Expertise Rating
5 of 5
I visit this shop:
Once a month
Visitors rate this review
3.00 of 5,
2.00 votes
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Reviewed by: MattCharettePhotography
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Weekend Warrior Shop Summary:
The shop itself is full of gear, they have nearly everything that you would need right on hand, and if they do not, they know how to get ahold of it for you. Everything is laid out really well, they are also a full service ski/snowboard, and canoe kayak shop, they really cover all of their bases as far as outdoor adventure sports. Customer Service:
Top notch, I have never had a problem with any of the people at Ski Rack sports. They are all very kind, they offer knowledge and experience, and are all great people. Other Comments:
I dont hesitate to go to Ski Rack Sports for all of my outdoor outfitting needs. They are number one in my book.
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Reviews 1 - 5 (6 Reviews Total)
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(3.67 of 5)
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