Review Date
July 7, 2008

Overall Rating
 1 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a week

Reviewed by: Airskank ,  Weekend Warrior

Shop Summary:
Won't be back!

Customer Service:
I've never met a bike shop that has ADD until now. After "appraising" my bike (telling me it was garbage) they made me wait an hour just to tell me how much they would give me for it on trade in against another used bike.

Other Comments:
The used bike was USED and not new like the owner told me... and when he gave me the price it was 200$ more than the sticker on the bike. If the owner has been doing this for almost 40 years then he has become complacent and unenthusiastic about bicycles. From watching him deal with other customers as well as me, it seems his only goal is to tear down anything you think you might know about bikes to somehow make him seem to be the expert on everything. Even at the risk of running you off and losing your business.

Review Date
January 5, 2007

Overall Rating
 3 of 5

Customer Service Rating
 3 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Been there once

Reviewed by: Becane73 ,  Weekend Warrior

Shop Summary:
Got some nice stuff there

Customer Service:
Fairly good

Other Comments:
The shop seems really laid back.

Review Date
December 4, 2006

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

Reviewed by: JulesYK ,  Weekend Warrior

Shop Summary:
This shop is owned by the same folks who own Mt. Airy Bicycles. The College Park shop has a ton of vintage/high-end road frames, including a lot of old-school steel frames, and some unusual brands like Rivendell. Big brands are Specialized and Trek. Because it is located next to the University of Maryland, they have and sell a ton of bikes suitable for the college bike-around-campus crowd, but they have a lot of performance machines, too. Very large in-store selection. Does not carry as many really high-end mountain bikes compared to, for example, Germantown Cycles.

Customer Service:
My experience has ranged from very, very good (quick special orders, very good discounts, great repairs) to mixed (mechanics who didn't really seem to care and/or know what they were doing). If you get the right salesperson or mechanic, you'll be fine. Otherwise, you might figure that you'd be better off doing it yourself.

Other Comments:
Generally a very good shop, and sort of like walking into a museum if you look at the rafters where the old frames are hung. Definitely a huge step up from your average neighborhood bike shop.