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Joe's Mt Washington Bike Shop

Why should you spend your money at The Mt. Washington Bike Shop? We like to think it's because we earn it:

Instead of the usual 30 day checkover, or a first year's worth of cable adjustments - typically offered at other bike shops with the purchase of new bikes - we include a comprehensive two-year service policy with preventive care to ensure your new bike purchase works and lasts (please call for details).

Instead of simply fitting the bike when you ride it out the door, we offer free stem and bar swaps until we are sure you are comfortable on your new bike.

Because we install, free of charge, accessories purchased at our shop at no charge pretty much anytime - from time of purchase till whenever. This goes for most small accessories, bottle cages, computers and the like.

Because we accept trade-ins on the purchase of new bikes;

Because we guarantee the value of your trade-in on our kids bikes;

Because we try to turn around repairs in three days.

Simply put, because we value our customers and appreciate your business. We try to prove this with superior service.
Thanks for considering us for your next bicycling need!
   


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Reviews 1 - 2 (2 Reviews Total)

Review Date
January 14, 2009

Overall Rating
 2 of 5

Customer Service Rating
 3 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a month

Visitors rate this review
5.00 of 5, 2 votes

Rate this review?

Reviewed by: IM31408 ,  Weekend Warrior

Shop Summary:
I normally like Joe's, however, I took my bike there recently to put a new pair of brakes on it. It has been three weeks and they still don't know when it's going to be ready. They needed to order a part and granted, it was a formula hose they needed, it doesn't take three weeks for one hose. Haven't been kept up to date at all and am having to call myself and still nothing helpful out of who ever is there. It's fine if you want stuff, but if you want service, go elsewhere.

Customer Service:
Never really had good customer service when I've been there but this event marks a new low.

Other Comments:
Again, it's fine if you want stuff. They are knowledgeable with all the products they carry and will know whats right for you. Just don't go there for any major services.




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Review Date
December 11, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Rate this review?

Reviewed by: csill ,  Weekend Warrior

Shop Summary:
Lots of great stuff. I purchased a cool jersey! Some real nice bikes caught my eye.

Customer Service:
Great - very helpful and friendly!

Other Comments:
Oh - I liked all the pictures and autographed stuff.




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Reviews 1 - 2 (2 Reviews Total)


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