Review Date
January 12, 2009

Overall Rating
 5 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

Reviewed by: bicyclezero ,  Cross Country Rider

Shop Summary:
The kinder cousin of Belmont. Ace has a different clientele than Belmont Wheelworks and the attitudes of its employees shows that. They are great for the most part. I think this is the best shop in the Cambridge area. You have the best chance at getting a decent answer to a question. I bought these guys a six pack of Harpoon for their goodness one time. I like 'em. Go there. They aren't perfect- but the staff seems to stay- so you aren't starting over again every time you walk through the door.

Review Date
December 23, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: albertclew ,  Weekend Warrior

Shop Summary:
I had limited experience with Ace Wheelworks until I purchased a new Ibis mountain bike from them. There were many changes from the stock factory build, and they were very patient with numerous revisions and sudden change-of-hearts that I had during the process of spec'ing out the bike. Once the bike arrived, a considerable amount of time was spent building up the bike correctly - they wouldn't rush it unnecessarily - and also with setting me up on the bike. This included both fit as well as suspension setup.

Then... I had a problem with the bike. The headset came loose basically every 45 minutes of riding. I brought the bike in once and they checked everything over, acknowledging they could have installed it incorrectly, and didn't find anything amiss, AND spotted me with a replacement loaner stem on the off chance that the stock stem was the cause of the problem. Since that quick check did not resolve the problem, I brought the bike in again and they made calls to Ibis, the fork manufacturer, and the headset manufacturer to figure out the issue. Wheelworks then came up with the fix, explained to me the pros and cons, and then made the change to some internal headset parts in order to get everything to work. A few dozen hours of riding time later, it is clear that the change they made worked - no more headset problems.

The way in which they diagnosed and fixed the problem was great.

I would highly recommend anyone looking at a high end bike to go to Ace Wheelworks, as they have a very knowledgeable and professional staff and were very helpful throughout the whole process.

Review Date
March 17, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: MARider ,  Cross Country Rider

Shop Summary:
Best wrenches in the greater boston area.

Review Date
October 28, 2006

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: cruzzer ,  Cross Country Rider

Shop Summary:
Well equipped shop with competent mechanics. Great at emergency repairs. Sales staff is friendly and helpful without being pushy. Small but packed with lots of bikes and apparel. Whatever they don't have they can get.

Customer Service:
Friendly, knowledgeable, and non-condescending. They cater to the commuter as well as the racer.