Review Date
June 10, 2008

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Reviewed by: blkdog7 ,  Weekend Warrior

Shop Summary:
This review is for the Hadley, MA location.

The shop has an 'ok' selection of stuff. If you want Specialized gear this is the place to go. They have every Specialized branded accessory you could ever want. I actually found this too be a little annoying. But for most this is fine. I wish they had a better variety of bike brands. Having two brands to choose from (Specialized and Cannondale) is a little limiting, especially with all the choices online these days. They are listed as a Gary Fisher dealer but they don't carry a single Gary Fisher bike. Their East Long Meadow location carries Treks too.

Customer Service:
The service is excellent. They are easy to deal with, helpful, knowledgeable, and mostly friendly.

Other Comments:
Other than the lack of brand selection, this is a great store and the people are good to deal with.

Review Date
October 11, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: MOJO K ,  Cross Country Rider

Shop Summary:
This is one of the largest shops in the area. Full range of road ,bmx and mtbikes. The floor is dominated by cannondale and specialized.

Customer Service:
I've never gotten better service from a shop. On two different occasions they have been willing to pirate parts off of floor models in order for me to not have to wait. I had problems with a weak chain on a new bike, they upgraded for me with no upcharge. They probably have the best tech.s in the area as well. Being a bigger shop probably gives them an edge with buying power/keeping competitive prices too.