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Active Oxford


Average Rating:    (3.2 of 5)

No. of Reviews: 5

Steve and the other employees here are great people. They are very nice and easy to talk to. They have a nice shop. I would not by a bike from them and it says alot that the owner does not ride one either. He rides an awesome moot, enough said. Here is the problem with the shop. I do not think they know what there doing. I walked in there one day to by a bleed kit and the guy working on bikes rang me up. He asked, " Is it hard to bleed brakes? I have never done it." WOW!?!? I was shocked. I have had my bike serviced there a few times and finally got fed up with the quality of work done. They are great business men because there is only two shops in town, but there bike knowledge is severely lacking. You would be better off doing the work yourself than taking your ride here. They are expensive services for the work actually done. Plus it takes on average about two weeks for a basic tune up. They are poorly organized when fixing bikes. BEWARE DONT WASTE YOUR TIME OR MONEY AT THIS SHOP.
Latitude
34.3733831
Longitude
-89.5169028
City/County
Oxford
State/Territory/Province
MS
Zip/Postal Code
38655
Country
US
Phone
(662) 236-9011
Shop Hours
10- 6
Web Address
Bike Shop Sells
Haro,Fuji,
Information Added By
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Reviews 1 - 5 (5 Reviews Total)

Review Date
September 17, 2010

Overall Rating
 5 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: stephen valliant ,  Weekend Warrior

Shop Summary:
Dear dissapointed customers.
If only i knew who you were. I would kindly give you your money back
and a free tune up.

Steve Valliant
owner
Active Oxford



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Review Date
June 28, 2010

Overall Rating
 1 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Once a month

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Reviewed by: rammerjammer ,  Cross Country Rider

Shop Summary:
If they dont have it in the shop. They can order it... With a steep markup of course, but what bike shop doesn't. I wish there was more of a selection. I do not really care for the new location, it is definitely a downgrade from the last place.

Customer Service:
Sometimes its good, sometimes it very bad. It depends on who you are I guess. Be careful of which tech is doing the work on your bike. Some do well, others not so much.

Other Comments:
If you bring your bike in prepare for a long return time. Sometimes up to 3-4 weeks. I have been in there a few times to pick up my ride, it would not be ready, and the techs are working on there own bikes. Your better off going else where.



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Review Date
December 31, 2009

Overall Rating
 3 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Every few months

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Reviewed by: figuring_Dan ,  Cross Country Rider

Shop Summary:
The shop is nice. It has grown a lot over the past couple of years. The owner is a great person and he will try to help you out anyway he can. I did not buy a bike from there but if I did I would of probably had a better experience. I have found that the other bike shop in town does a little better job. My bike does not always ride well after tune ups from active oxford. I am definitely a fan of their shop but I am a little unsure about their service. I guess its just who is working on your bike. This place is good but it is not great.

Customer Service:
They will help you with anything there. They have a good selection of cloths and other biking accessories. They can also order you anything you need although anyone can do that with the internet. Service time is pretty poor. On average it takes about two weeks for a tune up. I have had shorter and longer wait times though. It kinda depends on the time of year. I have tied to learn how to do most of the work on my bike myself because the quality of the tune up does vary at this shop. I would not refer this shop if you need wheel work done. I have not had the best experience with that here. They are great guys in there and they are very helpful with any questions you may have. I like this shop alot because they do do some upkeep on the local trails THANK YOU.

Other Comments:
I do not agree with either of the previous post. I don't know what those to guys were thinking. This place is nice and if you need some small maintenance on your bike I would recommend this place. If some big problems come up you may be better served if you went to Memphis or some larger city with more bike shops.



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Review Date
December 16, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: pmrubbi ,  Cross Country Rider

Shop Summary:
It is great to have a shop where the owner is a part of the cycling/racing community. All of their equipment is outstanding and made to be beaten up. The bike service there has always been perfect for me. I don't know what the crap these others are talking about.



Comments
figuring_Dan (12/31/2009)
FOS
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Review Date
May 25, 2009

Overall Rating
 2 of 5

Customer Service Rating
 3 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Once a month

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Reviewed by: bioremd ,  Cross Country Rider

Shop Summary:
Nice Shop. I would not buy anything in there. They are expensive and they never really have anything I need. Ordering parts through them takes forever.

Customer Service:
Nice people. Crappy bike work

Other Comments:
Service at this shop is not even worth considering. Its expensive and takes way to long for a lack luster fix.



Comments
figuring_Dan (12/31/2009)
FOS
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Reviews 1 - 5 (5 Reviews Total)

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