Review Date
February 6, 2008

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Once a month

Reviewed by: pdgarrison ,  Weekend Warrior

Shop Summary:
Small selection of accesories, and pretty much everything. Didnt bother me, or really even acknowledge me until I approached them directly. Crappy parking situation.

Customer Service:
They certainly know how to work the register.

Other Comments:
cycle extreme, go there

Review Date
October 10, 2007

Overall Rating
 3 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

Reviewed by: f3rg ,  Cross Country Rider

Shop Summary:
If you like Kona, trust me, they have it. Overall bike supply is pretty low, however.

Great selection of odd parts that the other shops don't carry.

Customer Service:
Great or terrible, depending on who's on-hand. They rarely have a large group of customers, so plan on being watched by all the sales guys' eyes as you enter and wonder around the store.

Typical visit:

"May I help you?"
"Naw, I'm just browsing, thanks." *walk over near pumps*
"Sooo, you're looking for a new pump today!"
"Huh? Oh, no just looking, thanks." *wonder over to see a new Kona frame*
"So, you looking for a new bike!?"
"No, just checking it out." (please leave me alone) *walk over to the accessories counter*
"Sooo.... what can I help you find today?"

Well, a sales staff that doesn't pester customers would be a great start. They're about as annoying as car salesmen & will hound you most of your visit. Hey, sometimes you just want to have a look around, maybe impulse shop...

I've actually walked out of the store without buying something I needed just because they wouldn't leave me alone for 30 seconds.

Returns: I once returned an item that didn't work out for me, and was pretty much hounded for an excuse as to why I didn't want it before he refunded my money.

Other Comments:
On the other hand... they will often have those rare accessories the other local shops don't carry. I was also once given a part for free after buying another part. The (rare) great sales guy thought I might also like to try out a part similar to something I was already buying, so he just gave it to me and told me to enjoy.

He, alone, ended my two-year personal boycott of the store.

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