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knicker biker


Average Rating:    (1 of 5)

No. of Reviews: 2

   


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Reviews 1 - 2 (2 Reviews Total)

Review Date
August 13, 2012

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Once a month

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Reviewed by: Theolan ,  Cross Country Rider

Shop Summary:
Walked into the shop as they are the only Specialized Cycles dealer in the area. Was immediately shown Hardrock 29" Disc. No questions asked about riding style or cycle needs.

Customer Service:
Cycle "Specialist/Mechanic" suggested tube extender to fit bike to rider. No attempt to truly "fit" the bike during sale. Only became an issue after the sale.

No expertise in this shop whatsoever. People in the shop seem more interested in making the sale than about customer satisfaction and needs.

Other Comments:
I have seen other shops, in other states, that are Specialized Dealers. This is by far the worst. There seems to be NO real expert in this shop. They do not fit bikes for the customer. They only "eyeball" your size and push a bike your way.



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Review Date
September 8, 2007

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a year

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Reviewed by: radnur22 ,  Weekend Warrior

Shop Summary:
see my post here http://forums.mtbr.com/showthread.php?p=3501073#poststop

Customer Service:
owner makes customers wait



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Reviews 1 - 2 (2 Reviews Total)