Review Date
July 16, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: brimar6 ,  Weekend Warrior

Shop Summary:
Tri-City is a small shop with a few bikes and parts in stock. If Mark carries it and it is not in stock the longest I ever waited was seven days, an that was due to UPS shipping the bike to the wrong place. This place is "compact" and if you do not see what you are looking for just ask; an Mark will know if it is there or not.

Customer Service:
FIRST RATE!!! When it comes to service Mark is a "give you the shirt off his back kind of guy". He does not care if you are 9 or 90, when it comes to bikes he's there for you.

Other Comments:
I've purchased 4, yup thats right 4 bikes from Tri-City. I am what can be considered a "mizer" when it comes to cash flow, but at Tri-City you get loads more than a bike, it is money well spent. Best of all Mark works with kids in the local area of Rochester by sponsoring events geared towards them.

Review Date
September 26, 2007

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Reviewed by: ibexbiker ,  Cross Country Rider

Shop Summary:
I submitted the bike shop for review. It is a great shop and Mark is a very nice guy to deal with. I actually enjoy spending money there. I can't say that about every shop I have been into over the years. You don't get the holier than thou attitude going here. The previous owner was a total tool. If you didn't want to drop $3000 on a bike he didn't want to talk to you. Mark bought the place about 3 years ago and has totally transformed what that bike shop is.

Customer Service:
Great customer service overall. Sometimes you have to wait awhile because it is a small shop and he can get very busy. I think he has hired a person to help out though.

Other Comments:
Highly recommend.