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Goodales Bike Shop


Average Rating:    (2.86 of 5)

No. of Reviews: 7

Very large full service bike shop with road, hybrid, mountain and BMX bikes. Large service area as well. Sister stores in Hooksett and Concord NH as well. Large accessories selection.
Latitude
42.769517833706445
Longitude
-71.48199677467346
City/County
Nashua
State/Territory/Province
NH
Zip/Postal Code
03064
Country
US
Phone
603-882-2111
Shop Hours
M-W 9-8PM; TH-F 9-9PM; Sat 9-6PM; Sun 10-5PM
Web Address
Bike Shop Sells
Cannondale,Gary Fisher,Haro,Specialized,Trek,Lemond
Information Added By
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Reviews 1 - 5 (7 Reviews Total) View All | Next 5

Review Date
July 20, 2017

Overall Rating
 2 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Every few months

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Reviewed by: Chris ,  Cross Country Rider

Shop Summary:
If you're seeking a good place to have your bike serviced, I'd suggest looking elsewhere. Goodale's used to be a great place to have service done, but those days are long gone. They seem to have grown too big and too busy, and their service quality has plummeted. I bought a Trek Fuel EX7 from them in mid 2016 and the bike's drivetrain was never setup properly, with excess chain rub in the front derailleur and sloppy rear shifting under load.

Despite three follow-on visits in six months, they could never get this issue resolved. This led to a chain break a month ago, further service at $200 cost to me, and two more chain breaks. Now I have a fully inoperable drivetrain, a blown front shift lever, both that I'm going to have to have overhauled completely and likely replace the front shifters and maybe both derailleurs.

Customer Service:
Decent but ultimately less-than-helpful in solving problems

Other Comments:
Substandard service techs, long lead time on service work



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Review Date
July 1, 2013

Overall Rating
 2 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Every few months

Visitors rate this review
1.00 of 5, 2.00 votes

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Reviewed by: kevinking5 ,  Cross Country Rider

Shop Summary:
They do indeed hire high school kids, which could be a good thing, but it isn't. I had a freehub failure on a Specialized FSR, the shop took the wheel and Jim Esson, the service manager said it should be ready in two days, and covered by warranty. He didn't call me the following day like he said he would, soI called each of the following 4 days to find out the status, each day Jim told me the same thing, that Specialized hadn't got back to him. On the 4th day I called Specialized myself and they assured me they had not heard from Goodales, the part could be shipped out if they had contacted Specialized. I went to the shop and Jim said my wheel wasn't ready, I told him what Specialized had told me, but he said he had to follow Specialized rules and it would take time. I asked Jim if that's what he would have done if it was his wheel, he had no reply

Customer Service:
See Shop summary

Other Comments:
Avoid this bike shop, it's a shame actually because they are so close to my house. Btw, I have purchased some accessories from Goodales and the counter help was informative.

The real unfortunate part of this is 20 years ago I was in this shop (when it was where Peddlers Daughter is now) and I was waiting to purchase a couple tubes when I witnessed one guy from the shop 'sell' a $45 bike tune up to a woman wanting to know if the $50 walmart bike she had was safe for her grandson. I hadn't been in Goodales for 20 years, I don't think I'll go back for another 20



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Review Date
February 14, 2013

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

Visitors rate this review
4.00 of 5, 1.00 votes

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Reviewed by: Boston ,  Cross Country Rider

Shop Summary:
Overall the shop has tons of accessories for every rider. As far as bikes go, there are a fair selection to choose from. If its not on the floor, you can find it in their catalog and they'll special order t for you for an additional $3.00. Why it cost 3 bucks to special order, I have no idea.

Customer Service:
Customer service is good but like any business, the busier you get the harder it is to get your Associates to provide good service. I've found that when I have issues, I'm vocal giving them a chance to be fixed and they have been every time.

Their associates do know a good a,punt about the bikes. If you stump them, they will find the answers and follow up with a phone call vs pretending to know the answer. Good customer service!

Other Comments:
This is a good shop and there are good folks that work there. That being said, beware of the inexperience kids that they bring in to wrench in the spring.

I've had a couple of situations that they give me dates and the bike isn't ready, they were proactive to solve these occurrences but they'd be better to under promise and over deliver!



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Review Date
August 21, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Visitors rate this review
5.00 of 5, 1.00 votes

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Reviewed by: Ride603 ,  Cross Country Rider

Shop Summary:
If you are looking for a large selection of bikes for anyone from the beginer rider to going out 4-5 days a week then this place is the place to go. If you are looking for a high end triathalon bike then keep driving. The sales crew is pretty well educated and of course not everyone knows everything. I had a pretty technical question on one of the newer Cannondale lefty forks and although at the time they couldn't answer my question (keep in mind it was the weekend), they took my name and number down and called me later in the week with everything I was looking for. They are a friendly neighborhood shop that can satisfy the majority of your cycling needs.

Customer Service:
Like I mentioned, if they don't know the answer you're looking for they do what they can to find out for you. I have found that in the Spring time they do tend to get backed up quite a bit but I just try to be smart about it and bring my bike in a while there's still snow left on the ground.

Other Comments:
One thing I really like is the knowledge of their mechanics, I'm not talking about the kids that are assembling bikes, of course you need to start somewhere. I'm talking about their head mechanics, there's a guy Jim there that I'm convinced can fix just about anything. I have brought in my bike with some of the most annoying little quirks and the guy figures out where it's coming from everytime. Overall I have had very good experinces with Goodale's and would suggest them to other riders.



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Review Date
August 12, 2008

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a month

Visitors rate this review
1.00 of 5, 1.00 votes

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Reviewed by: Boo Bear ,  Weekend Warrior

Shop Summary:
The shop is large, but for as much floor space as they have, they don't have many bikes for enthusiasts. They used to carry more, but it seems to me that, right now, they are catering to the people who want to save money on gas.

Customer Service:
The service is mediocre at best. I was looking at a Specialized Stumpjumper Comp in there the other day- one of the only bikes on the floor that was above entry-level or commuter status- and an employee asked me if I had any questions. I did, but he couldn't really answer any of them- like "whats the difference between the Juicy 5's and 7's". The shop could be a lot more than it is if it tried, but it is focusing on the lowest common denominator right now. In this area, I would go to Nault's in Manchester over Nashua- or take a little more time and go out to Exeter Cycles in Exeter.



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Reviews 1 - 5 (7 Reviews Total) View All | Next 5