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Here at Fat Tire, we eat, sleep, and dream bicycles. We offer a complete selection, from Junior''s first training wheels and Mom''s Comfort bike to the bikes ridden by pro racers in the Grand Tours of Europe.
Shop Summary: Has to be one of the best bike shops in town for sales, parts, and service. Great selection of bikes, gear, and accessories. No egos here folks......just a bunch of guys who love bikes and it shows.
Customer Service: They treat you the way they would want to be treated. They are the opposite of pushy or presumptuous. They will let you wander around the store as long as you like. Ask a question and they give you an honest answer.
Other Comments: My friend told me not to go to Fat Tire Cycles, because of negative comments that he had read online. They are WAY WRONG! I took my bike in for a repair. I thought I might have to replace an expensive part. Jesse worked out a kink in my chain, inspected my bike, rode my bike, aired it up, and charged me not a cent! That's good service, and that's why I'll take my time to write a good review for a good company with great employees.
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Shop Summary: Ibis should jerk their ability to sell anything.
Customer Service: the worst service in Albuquerque. Pathetic-you're lucky if they tell you the truth one time in 5 concerning when a bike will be ready.
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Shop Summary: It is a nice shop located in Albuquerque, where no one knows what they are doing. I am amazed they have managed to stay in business this long.
Customer Service: Very poor. They did not fit my girlfriend's bicycle correctly. Her 100 dollar bike fit included little more than a seat adjustment, which they did not do properly.
When we had them prep one of our bike frames they didn't face the bottom bracket area. They also didn't check for manufacture defects. Hence, they did nothing but charge us money. On top of this they installed the chain wrong and the pin got caught in the front chain ring, sending me over my bars.
Other Comments: Overall, you get a feeling, going in, like you are going to a nice local shop where they really care. You end up leaving the shop with the feeling like none of them know what they are doing and really don't care either.
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Shop Summary: best shop in albuquerque. i previously worked as a mech @ one of the competing multi-location shops. the guys at fat tire know their stuff. the mechs are awesome and experienced with high end bikes. they work on and build $4k+ bikes often and understand what goes into a quality build. the lines they carry are awesome. you can get the best in suspension, titanium, steel, fixie, or carbon road. (niner, moots, ellsworth, ibis, pivot, jamis, felt, colnago, look, time, bmc, cinelli, ect.)
Customer Service: stevie and the guys take care of everyone who comes in. it is a bike shop, and if you have thin skin or are super sensitive than get over it and quit taking yourself so seriously. these guys will help you out, just be prepared to joke around with them. that is the way shops should be anyway. if you want someone to suck up to you, stick to shopping at sacs fifth avenue. if you want someone with experience to guide you and answer your questions, come to fat tire.
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