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Full Moon Vista Bike & Sport
Full Moon Vista Bike & Sport is Rochester's newest cycling shop. Our primary goal is to improve your cycling experience to whatever extent makes sense for you. Whether your existing bike needs repairs or fitting adjustments or you're looking for the bike of your dreams, our commitment to your satisfaction is what drives us.
Shop Summary: This is my favorite shop for a variety of reasons - the sales staff is very helpful, it's got a really cool atmosphere, and they are very commited to getting you the right bike or parts for your needs.
Customer Service: The customer service is always good. They take the time to answer your questions, and if they don't have something in stock they are quick to order it. I bought a Fisher Raceday there, back when the bike was just coming out and very tough to get. Kyle - the manager, checked the Trek site daily for availabilty and when one showed up he phoned me immediated and asked if I wanted to order it. I had my bike within a week. All bike sales come with a fitting session on a trainer to get the bike properly fit to the rider - this includes swapping stems and other parts if needed.
More than once I've seen the employees offer to let a rider try their personal bike on the local trails to see if they like the way it rides. I demoed the shop owner's 293 for a few days to see what I thought of 29ers. Very cool. One time I had an issue with a road wheel, and they gave me a loaner wheel to keep me riding, while they warranteed mine.
Other Comments: I prefer to shop in the city of Rochester, over the suburbs, so this shop is a natural fit for me. There's a shop two blocks from my house, but I ride the 2 miles to go here. Parking is usually not a problem - theres spots in a parking lot, and if you know how to parallel park, there is always on street parking. The shop hosts a lot of group rides, seminars, and perhaps most significantly the Saturn Twilight Criterium - a UCI event. I would say they've done more to put Rochester on the Map for cycling in the few years that they've been open, than all of the other local shops combined. Definitely check it out. It's a great place to end a ride with coffee and cookies, or just hang out and read a magazine.
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Shop Summary: Nice shop located in a beautifull building, very warm feeling as you walk in.
Parking is a pain in the but, and not real location to go out and test ride a bike for any length of time.
Customer Service: Not to good, I imagine if I was spending more that $1500 on a bike I would have had better attention from the guy behind the counter with glasses. A road rider (must have been a friend of the store) walked in 5min after me and was asked if he needed help or had any questions before I was even approached by anyone.
Other Comments: I traveled to this shop on the recommendation of a person out on a group ride, I will n ot make the trip again.
Shop Summary: Good range of bikes, road to mtb, kids to big kids, $ - $$$. OK, most shops have that covered well enough, but one of the intriguing touches that few shops have is the right atmosphere. FMV is in a renovated older building with an abundance of brick and wood and tall ceilings. Most of the product displays are hand-crafted and really compliment the space. You really need to check it out, if for no other reason than to see the place. While you're there, borrow a spot on their couch, grab a coffee, and kick back and read a bit too.
Customer Service: I had gotten away from bikes and decided I need to fix that. I'm 6'3" and the 29ers really had my interest peaked. The guys at FMV really know 29ers - a couple of them ride 29ers - and they took the time to fix me up right with a GF 293. They went above and beyond the call of duty in getting me this bike, since GF was waffling a bit about making them late in '05, but they persisted and got this bike built for me in time for Spring. I've been to other bike shops that wouldn't have given me a second look, but FMV took the time to get me back in the saddle and in turn they've got a customer for life.
Other Comments: This bike shop is run by a bunch of folks who love cycling and who probably dreamed and planned for years on what a bike shop should not only look like but - more importantly - what it should feel like. Check it out sometime.
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