Review Date
February 6, 2009

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a year

Reviewed by: Sal Tatto ,  Weekend Warrior

Shop Summary:
I purchased a bike at the shop in the summer of 2007. Part of the reason I purchased the bike here was due to the good service package that came with the bike (especially the 1 year free tune-up). I did not make it back to the shop during the summer of 2008; I returned in Januray of 2009 (the bike has been in storage for four months). I called and spoke with the shop about redeeming the 1 year tune up, and I was told they would "work with me" regarding the cost of the tune up. When I went to pick it up, I was charged the regular amount (minus the online coupon that is available to anyone that checks their website). I know that I did not bring in the bike at the one year point, however, I never expected that I would be charged the same price for a tune up that someone who walked in off of the street would be charged (minus the coupon available on their website). In the future, when looking for a bike, I'll likely take my business elsewhere.