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Briarcliff Bike Works


Average Rating:    (5 of 5)

No. of Reviews: 20

Briarcliff Bike Works is a dedicated Mountain Bike Pro Shop. We are located 12 miles south of Blue Mountain, off 9A and 3 miles north of Graham Hills ,off 9A.
Latitude
41.150564
Longitude
-73.831655
Address
1250 Pleasantville Rd
City/County
Briarcliff Manor
State/Territory/Province
NY
Zip/Postal Code
10510
Country
US
Phone
914-762-7614
Shop Hours
Wed. - Sat. 11am-6pm. Additional hours by appointment
Web Address
Bike Shop Sells
Ibis, Ellsworth, Santa Cruz, Pinarello and Jamis(Carbon Road Bikes)
Information Added By
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Reviews 1 - 5 (20 Reviews Total) View All | Next 5

Review Date
June 26, 2017

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a year

Rate this review?

Reviewed by: scott workman ,  Weekend Warrior

Shop Summary:
Couldn't agree more with Mau23, Lou was amazing to work with.

I purchased a brand new IBIS Mojo HD3 Werx build with Sram Eagle. He worked through every little detail. The entire process from our first chat to delivery was fantastic..

He was careful to make sure I got the correct dropper for my seat height. He even got me in touch with a guru at IBIS to advise on tires for my riding style and trails. He swapped out the stock tires with the perfect setup for my trails. He dialed in the suspension for me, works great. The bike was perfect for for my first ride, built out just right.

This was a big investment and Lou was a low pressure guy who answered every question. I was definitely a high maintenance buyer asking tons of questions before I parted with my money. Lou could not have been more patient or informative. Not only was the service awesome, but the price was rock solid as well. No hesitations to use Lou and BriarCliff in the future.



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Review Date
March 22, 2016

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: Mau ,  Weekend Warrior

Shop Summary:
Lou and Andrew at Briarcliff Bike Works have been fantastic! They offer EXTREMELY competitive prices on top of the line equipment, prices are best in the area. I purchased a frame, most of the drivetrain and other miscellaneous parts for my custom built Santa Cruz Nomad Carbon through them. They built the bike for me and as far as workmanship goes, these guys are certainly top notch, they are extremely knowledgeable and were super patient and helpful throughout the entire process. I picked out every part of the bike down to the last bolt and they provided me with their unbiased opinion and insight on every aspect of the build in order to best fit my needs.
As far as customer service goes, Briarcliff Bike Works is second to none. Lou was nice enough to come along on a test ride for a bike I was initially considering on purchasing, I never felt pressured into buying the bike; it was more like riding with a buddy. A couple weeks after my original purchase I had to file a warranty claim with Santa Cruz (I was at fault), and I must say I’m absolutely speechless of how far above and beyond these guys will go to do right by their customers. I would highly recommend Briarcliff to anyone considering purchasing their next bike, having their current one serviced or any other bike related need, you can rest assured with these guys you’ll always be taken care of.
It’s evident that these guys’ labor is driven by their own passion for the sport. If you want something done right, and 100% service satisfaction just come to Briarcliff

Customer Service:
Absolutely outstanding.



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Review Date
February 14, 2014

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

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Reviewed by: Jim M ,  Weekend Warrior

Shop Summary:
I was looking to build my best attempt at a dream bike and wanted to try the Ibis Ripley but finding a shop that had demos in the winter was not easy. I almost flew to CA. After speaking with Ibis they recommended Lou at Briar. I called him on Monday and by Sunday I was trying both the medium and large. Lou was extremely helpful with the setup, information, etc. He rode with me for a couple of hours on some decent single track stash at his local. There was no pressure and questions were answered. Once I made the decision to buy he spent a good amount of time discussing parts and providing options at different price points - very helpful.

Overal I would rate my experience with the shop and Lou as outstanding and would highly recommend the shop to others but keep in mind this is a high end shop.

Customer Service:
Excellent - see rating above



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Review Date
March 5, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

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Reviewed by: Irongrave ,  Weekend Warrior

Shop Summary:
I stopped in one afternoon after trashing one of my stock platforms on my Trek Wahoo. Ended up leaving with a new set of platforms and grips. They treated me with respect and gave me great advice for being a noob rider. They even pulled a set of platform pedals off one of their floor bikes to get me back riding.



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Review Date
December 15, 2012

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: gcohen ,  Weekend Warrior

Shop Summary:
I recently had the pleasure of building an Intense Carbine 27.5 with Lou at Briarcliff bikeworks. From day one Lou discussed at length all of the options, and the pro's and con's of particular choices. With his knowledge of our local trails, the information was invaluable, and ultimately resulted in the perfect bike and build for me.

Customer Service:
When the bike was finished we spent at least an hour at the shop together dialing in the fit and suspension settings. The customer service far surpassed my expectations, and I highly recommend working with this shop.

Other Comments:
To top it off, they offered to have one of the techs who helped build my bike meet me for a ride the next day so we could further dial in the bike if needed. They are a committed to the sport and their customers. Work with these guys and you will not be dissappointed.



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Reviews 1 - 5 (20 Reviews Total) View All | Next 5