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Plaine and Son


Average Rating:    (3.36 of 5)

No. of Reviews: 11

Huge place, you are allowes to ride the bikes they have around inside the store! Friendly service but understaffed. Huge selection of bikes (BMX Mountain and Road bikes).
Latitude
42.779669094173194
Longitude
-73.90345215797424
Address
1816 State St
City/County
Schenectady
State/Territory/Province
NY
Zip/Postal Code
12304
Country
US
Phone
(518) 346-1433
Shop Hours
Mon-Fri: 10-8,Sat :10-6,Sun: 12-5
Web Address
Bike Shop Sells
Giant, Specialized
Information Added By
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Reviews 1 - 5 (11 Reviews Total) View All | Next 5

Review Date
August 28, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: d_deyo ,  Weekend Warrior

Shop Summary:
I have been a employee of Les Plaines for three years and i have never found any of the things Richard Rathan is saying to be true. The poor review written by Richard Nathan is not because of any poor customer experiences but rather because of a personal grievance with Les the owner.



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Review Date
August 27, 2013

Overall Rating
 4 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a week

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Reviewed by: RS ,  Cross Country Rider

Shop Summary:
As an employee of the shop for the most part of the last decade, I must say the Richard N.'s review of the shop, primarily of the owner Les, is drastically off. It is not true that high end product is being phased out; we just received 300 new Spec. bikes. Prices are flexible and just based upon the the service during and after every sale. Finally, I have not seen Les, lie nor cheat to customer, if anything our employees are some of the most open and willing to assist in the area, if not the NE region. Although Les might ramble on, he does not badger. Mr. N simply has a personal ax to grind with Mr. Plaine.



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Review Date
August 22, 2013

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Once a week

Visitors rate this review
5.00 of 5, 1.00 votes

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Reviewed by: Richard Nathan ,  Weekend Warrior

Shop Summary:
This place has been turned into a Walmart parking lot. Les Plaine has returned and is fazing out all but the cheapest bikes (read: highest profit) for the inventory. Plan on spending higher than MSRP on bikes and accessories. And if that's not enough, with Les on site, you will be badgered and pressured until you run out (if he doesn't stand in you way).

Customer Service:
Les Plaine has fired or forced out almost every quality CS rep in the business. He continues to alienate the community of serious and casual riders. You will not get a fair deal, a well tuned product, or competent follow up. Les will lie to you, cheat you and short change you. He also owes Broadway bicycle in Albany, and a soon to be opened shop in Malta. Stay away from this business, please!



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Review Date
August 29, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: Nate Dogg ,  Cross Country Rider

Shop Summary:
Everthing you would ever need, and if they don't have it - they know how to get it quickly. Tons of know-how and they work fast. HUndreds of bikes that I wish I had the money to buy.

Customer Service:
The crew there is wicked friendly - no question. Sometimes they are too busy to stand around and tell stories, which is a good thing, as that tells me they are concerned about getting their jobs done first.

Other Comments:
Go there and see for yourself - this place is the real deal!



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Review Date
August 29, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Visitors rate this review
1.00 of 5, 1.00 votes

Rate this review?

Reviewed by: Rich Devine ,  Weekend Warrior

Shop Summary:
Plaine and Sons is a full service bike shop. They are also a full service ski shop if you are into that sort of thing.

Customer Service:
Plaine and Sons customer service is second to none. They are there to help novice riders and experienced riders alike. On the other hand, if you don't have any questions for the staff, they let you roam the spacious store and shop on your own. The bike repair department fixes the problem the first time and in a timely manner.

Other Comments:
This bike shop is just a chill, laid back spot to hang with fellow bikers. Plaine and Sons has been providing bike sales and service for generations and they still do it right!



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Reviews 1 - 5 (11 Reviews Total) View All | Next 5

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