Review Date
March 13, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: Mike Brown ,  Racer

Shop Summary:
Green built businesses deserve support, they've made the investment in the world's future, consumers have to acnknowledge this investment by frequenting the business. That aside, I think this is the best shop in the area for selection, service, and atmosphere. I am an extremely picky person and it took me a year or more to realize how much better this shop could be. Take your time to talk to the people working there and you'll be suprised by their depth of knowledge.

Customer Service:
I feel's it necesarry for me to say that yes, I now race for this shop and am friends with the people who work there and own the shop. That said, I can make direct comments about the negative review further down. I know the reviewer and was there when he got the unsatisfactory CS. I agree, mtnfir could've been treated with more respect. His concerns were reviewed by me and another person (GG, for those who know those initials) with the person involved. He truly wishes he'd acted differently that day. I'd invite mtnfir and anybody else who had a past negative experience to go to the new shopand give it a second chance- I think you'd be more than pleasantly suprised.

Other Comments:
This is a required field- I have nothing else to say.

Review Date
February 21, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: andypooser ,  Racer

Shop Summary:
New location in Downtown Asheville with the lowest greenhouse footprint in the business! (Did I mention a brewery is next door?)

Customer Service:
Career staff - everyone can answer questions with detail and expertise - and without too much "whatever" slacker attitude. I don't know how Ian stays so cheerful after freeing so many rust-seized Diamond Backs from the commuter clients. Kris is a patient father so he's good for family bike purchases. Grabowski is quiet, but an encyclopedia if you ask him for some technical advice. Erik is trained for the "fit" and has a good eye for the level and plumb bob.

Other Comments:
More skills with custom wheel builds than people realize.

Negatives are nothing significant: music can be loud sometimes (guess I'm getting old); odd road parts have to be ordered, etc.

Review Date
February 19, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: aeposs ,  Weekend Warrior

Shop Summary:
I hate that someone had a bad expereice, but this shop is top notch in my opinion! These guys work hard to keep in stock a good selection of whatever your bike needs are. I've never had any trouble finding what I need. Plus this being an Eco Friendly shop makes me a lot more willing to spend my money there. They work hard to encourage a better way of living. I have bought 2 bikes there with great results both times. I will buy future bikes there as well.

Customer Service:
All the guys at the shop are great! They are very knowledgable with the wrench too. I've had to replace parts that were under warranty. They were more than willing to handle the transaction. These guys are very reasonable and try to make riding a pleasure! I wouldn't ride as much if I didn't have such a sweet ride! Thanks guys!

Review Date
February 14, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: rickhays ,  Cross Country Rider

Shop Summary:
Excellent place. Eco-friendly. Chris King likes them. Outstanding mechanics.

Customer Service:
Nothing like it in the country. Everyone there is friendly and helpful.

Other Comments:
I have lived all over the country. Biowheels is by far the best bike shop I have ever been to. Very friendly staff, know all about riding in the area, and are not pushing unwanted products. In this area in particular there are many great riders, some shops employ them. The other shops have made me feel like they were doing me a favor by waiting on me and taking my money. Biowheels staff make sure my bikes are in perfect running order. They are incredibly supportive of all riders. There is not another shop like this one. Do yourself a favor and go spend some time there.

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Review Date
February 14, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: klsanborn ,  Cross Country Rider

Shop Summary:
Biowheels rocks on so many levels! They have built an environmentally friendly store from the ground up including solar panels and soy based paint. They participate in community activism by creating opportunities for trail work, attending city council meetings, getting petitions signed, and leading events and group rides that get people of all levels and interests interested, excited and involved in cycling. They also have the best bikes in town. When I can afford an Ellsworth, its what I will ride, for now I have a Jamis XCR -expert mountain bike in bassboat blue, and I love it - it's fast, light and affordable. Biowheels stands behind their products with lifetime service warranties on their bikes. They also have a truly fun race team that is open to folks who love to ride and to promote riding in the community.

Customer Service:
These guys are there when you need them.

Other Comments:
I am a big fan. Please stop by and find out why I love this shop!