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Bryson City Bicycles


Average Rating:    (3.5 of 5)

No. of Reviews: 4

A full service, fun and friendly shop for everyone. Rent a bike, get yours fixed, or buy a new one, and go ride Tsali. We are 15 minutes from the famed singletrack. We carry Kona, Marin, and Eastern BMX bikes. We also have Fox, Shebeest and Sugio clothing. A huge wall of parts and accessories for you as well!
Latitude
35.429239
Longitude
-83.4470319
Address
157 Everett St.
City/County
Bryson City
State/Territory/Province
NC
Zip/Postal Code
28713
Country
US
Phone
(828) 488-1988
Shop Hours
Mon-Sat: 10am-6pm
Web Address
Bike Shop Sells
Kona, Marin, Other
Information Added By
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Reviews 1 - 4 (4 Reviews Total)

Review Date
September 11, 2017

Overall Rating
 3 of 5

Customer Service Rating
 3 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Been there once

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Reviewed by: BigDaddy1 ,  Cross Country Rider

Shop Summary:
Very small but nice shop if you are in need of something while you are riding in the area of Tsali. The shop is clean and neat with nice displays. Prices are typical. They don't have much selection to choose from but like I said, if you need a tube or something, it's a nice place to hit up.

Customer Service:
The owners weren't very helpful but were nice enough. Being such a small shopThey have a "thing" against bigger name brands ( Trek, Specialized ) Just in case you are easily offended by that type of stuff.

Other Comments:
If you are a beginner looking to rent a bike this would be a good place to try. Experts who are looking for very knowledgeable staff and a variety of bike brand knowledge look for a larger shop.



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Review Date
January 9, 2015

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: gaylene de weijer ,  Weekend Warrior

Shop Summary:
I have filed a complaint on-line with the Better Business Bureau, the Chamber of Commerce in Bryson City, Angies’ list, Yelp, andTrip Advisor against Bryson City Bicycles.

My husband rented a mountain bike on 12/31/14 from Bryson City Bicycles around 1:15 pm. The owner attached the rented bike rack and mounted the Norco Fluid 7.2 mountain bike with a bike beam after extending the bike seat to accommodate my husband’s height. My husband never touched the bike on the bike rack and was concerned at the time if the bike was secure on the rented bike rack which the owner said it was.

My husband then drove to pick me up to go mountain biking but I was not ready. When I looked out of the front door I saw the rented bike on the bike rack. My husband then drove to pick up our daughter and friend along with our own 3 person mountain bikes but when he arrived he noticed that the bike was no longer on the bike rack.

As he drove back to pick me up he looked everywhere between the 2 locations but could not find the rented mountain bike. When he was almost at the location where I was at, he found the seat of the bike in the middle of the road and got out again to look for the mountain bike but could not find it.

We then drove back to Bryson City Bicycles to tell the owner (Diane Cutler) that the bike had fallen off and was lost/stolen because of improper installation/faulty mounting equipment of the mountain bike on the bike rack. Diane said she would talk with her partner and let us know the following day. We rented another mountain bike so we could go biking the following day.

When we returned the 2nd rented mountain bike on 1/1/15 at 5:30 pm, Diane told us that she was charging us $1153.50 for the lost/stolen bike and would take absolutely no responsibility for her faulty installation/faulty mounting equipment which caused the bike to fall off.

I believed at that moment that she would not let us leave until we had paid her the $1153.50 and almost begged her to give me some time because we were far from home on an extremely tight budget and this charge would cause us a severe financial hardship and would most likely strand us far from home.

Diane was completely unsympathetic, would take absolutely no responsibility for her faulty installation/faulty mounting equipment and charged us regardless.

Even though Diane said they had never had this issue in the 5 years they had been open, that does not justify that it did happen to us. My husband never once touched the bike on the bike rack after she installed it and never once left the bike on the bike rack unattended.

My husband Volkert de Weijer and I are requesting a refund of the $1153.50 that was charged due to faulty installation along with the $47.50 for the second rented bike

We feel the charge of $1153.50 by Bryson City Bicycles is completely unfair due to the owners faulty installation/faulty mounting equipment.

Please be advised that these owners will take absolutely no responsibility for their own installation and mounting equipment, will charge top dollar, and are completely unsympathetic to their renters.
Sincerely,
Gaylene de Weijer
74 San Remo Drive
Weston, FL 33326
954-547-5687



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Review Date
October 15, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

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Reviewed by: High Side ,  Weekend Warrior

Shop Summary:
I rented a bike from these folks during a trip to Tsali. Several things stood out to me regarding this establishment:
1- they were nice on the phone
2- They had only one bike in my size and offered to hold it for me
3- Dude did basically a full tune on the bike before he handed it over to me. It ran flawlessly during 35 miles ta Tsali. Unlike my previous encounter with the NOC where the rental bike was junk
4- For a rental, I was very impressed with the spec....Marin Nail Trail 29, SLX, Juicy, Tora Air fork....it performed great
5- The shop is generally well stocked

Customer Service:
Excellent

Other Comments:
Would definitely recommend as the go to shop for a Tsali trip.



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Review Date
September 27, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: lovehamr ,  Weekend Warrior

Shop Summary:
This is my "go-to-shop" when we are on our annual pilgramige to Tsali. These guys are fellow riders who go out of their way to help you out. The last time up there my son broke his rear deraileur (sp?) and BCB had the SRAM unit that I needed at a price that, though not internet, was very reasonable and "saved" our vacation. That sort of interaction can't be counted on at other places in the area! Bryson City Bicycles is just what that area needs.

Customer Service:
Great!

Other Comments:
5 flaming little turd looking thingies from me!



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Reviews 1 - 4 (4 Reviews Total)