Home  >>Bike Shops >> United States >>North Carolina >>

Hawley's Bicycle World


Average Rating:    (2.25 of 5)

No. of Reviews: 4

Seller of numerous brands of mountain, road, racings, and other bikes. They have an excellent, experienced staff and they know what they're talking about. The staff actually rides, so they have some legitimacy when you ask for advice. I highly recommend them.
Latitude
35.04326991715697
Longitude
-78.95794630050659
City/County
Fayetteville
State/Territory/Province
NC
Zip/Postal Code
28304
Country
US
Phone
(910) 425-3145
Shop Hours
9-6 M-F, 9-5 Sat, Closed Sunday
Information Added By
Rating Badge
   


Sort Reviews by:  Latest Review | Best Rating
Reviews 1 - 4 (4 Reviews Total)

Review Date
October 5, 2014

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a week

Rate this review?

Reviewed by: Dave ,  Racer

Shop Summary:
Great shop for last minute stops. They are the only tri shop in all of Fayetteville. So do remember that. I would recommend you use them when you really need. Thier customer service is great for in store purchases. I would never recommend them for actual bike purchase though.

Customer Service:
Hawley's Bicycle World in Fayetteville, NC was my only choice available when my Cervelo P3 broke and Cervelo decided to overnight me a new P5 through their crash program so I could race at Ironman Louisville that following weekend. Cervelo rushed everything to get it to Hawley's in Fayetteville but strongly recommended that I use another dealer in Raleigh (my first mistake). This began a horrible experience with Hawley's that has cost me thousands of dollars and still I have no working bike, have missed races, and only receive from Hawley's empty promises and "I'm sorry." Their half built bikes I have to keep bringing back because they are not assembled on time or to a functioning standard have been the vain of my race season. To date Hawley's has indirectly caused permeant damage to the frame of the bike by not properly assembling it leaving me with a very expensive yet already flawed bike. The team at Hawley's Bicycle World have misassembled shifters that fell off in the middle of an Ironman, put together brakes that failed in the middle of a race, and flat out lied about pick up times that resulted in me missing a race all together. Has Hawley's offered anything other than "I'm sorry," nope. Hawley's knows that they are the only Cervelo bicycle dealer in Fayetteville, NC. This last time I left my bike with them the first week of September with a promise that I would get a complete bike when I came back from a month long deployment with the Army in time to prepare for Ironman Arizona. Yet, it is 04 October and Hawley's has missed two deadlines that they themselves developed and only had one thing to say to me "I'm sorry, but it's our supplier's fault, they didn't..." It is always the same answer at the store on why they are late, they just blame a supplier or part dealer and tell me another date to come pick the bike up. My girlfriend, friends (when I can't go), and myself have been to their store at least 10 times to pick up the bike only to receive last minute issues, broken promises, or a bike not correctly assembled, but "raceable." I hope that if you are in the market for a high end bike like a Cervelo P5 that you learn from my issues and head to any other bicycle shop in Fayetteville or head to one in Raleigh. Whatever you do, do not trust Hawley's as Hawley's Bicycle World is sub standard at best. Follow the story here: http://goo.gl/gIhQbU



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.

Review Date
April 1, 2013

Overall Rating
 2 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: Askibum02 ,  Weekend Warrior

Shop Summary:
Nice selection of parts. I needed a stem extension and a wider seat because I gained a few pounds from my previous riding days. Sales staff was nice to me given the fact that they knew I wasn't there to buy a bike. Things turned when I brought the bike into the service department. I broke a chain so I had them replace it and do a tune up. The first strike came when they put a 9 speed chain on my 8 speed bike. The second and third strike came when my rear wheels wasn't trued, and my rear derailuer wasn't adjusted correctly. Sorry I won't be returning.

Customer Service:
Good customer service.



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.

Review Date
August 27, 2008

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: justin9982 ,  Weekend Warrior

Shop Summary:
snobby service, slim mountain bike selection, high prices, they suck at truing rims



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.

Review Date
March 14, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Rate this review?

Reviewed by: JJGNC ,  Weekend Warrior

Shop Summary:
Great bike shop with a great staff of people. They have everything you could want in a decent shop.

Customer Service:
Excellent customer service with knowledgable people who actually ride. They service technicians know what they're doing and you can trust them with your bike.



Comments
justin9982 (08/27/2008)
that place is full of roadies. they look down their nose at mountain bikers, and try and tell you that you are not experienced enough to ride the expensive bikes. Hawley's sucks.
Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.
Reviews 1 - 4 (4 Reviews Total)