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Motion Makers


Average Rating:    (2 of 5)

No. of Reviews: 1

   


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Reviews 1 - 1 (1 Reviews Total)

Review Date
March 20, 2011

Overall Rating
 2 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Been there once

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Reviewed by: Steel29 ,  Cross Country Rider

Shop Summary:
Shop is well laid out and very clean.

Customer Service:
I have been to the Asheville location twice and have been very disappointed with the customer service. It amazes me that in such an oversaturated market a shop would seem to be selective in who they deem a worthy customer. The first time I went in I was browsing the selection and was never even acknowledged by anyone from the time I walked in to time I walked out ten minutes later. It was a lazy afternoon. They were not busy. The second time I went in for a tool which they didn't have in stock, but were willing to sell me a used one from their mechanic shop. I'll give them credit for that, but when they rang me up for the $2 purchase and all I had was my debit card, the cashier replied with, "Dude, you're killing me. Don't you have any spare change in your car?" Now, I understand that probably 50 cents of that purchase was going towards service charges for the card processor, but really? "Dude, you're killing me?" And, then a debate between two associates as to whether they can run the transaction. Nevermind, I didn't mean to "kill you." Found the same tool at another shop, brand new, same price. Paid with debit card. No hassle. Was thanked for the business.

Other Comments:
Unless your heart desires one of the brands they carry, I don't recommend the Asheville location of Motion Makers. I will say that my experiences the Sylva location have been pleasurable.



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Reviews 1 - 1 (1 Reviews Total)