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Pro-Bikes


Average Rating:    (3.36 of 5)

No. of Reviews: 14

Pro Bikes has been serving the Asheville cycling community since 1983. Our primary goal is to get people on bikes! We are a full service bike shop…mountain bikes, road bikes, BMX, freeride, commuter, touring, tall bikes, short bikes, big bikes, small bikes, accessories etc...
Latitude
35.578976
Longitude
-82.588116
Address
610 Haywood Rd
City/County
Asheville
State/Territory/Province
NC
Zip/Postal Code
28806
Country
USA
Phone
(828) 253-2800
Shop Hours
Mon-Fri: 10am-7pm; Sat: 10am-5pm
Web Address
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Reviews 1 - 5 (14 Reviews Total) View All | Next 5

Review Date
January 3, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: Amy N. ,  Downhiller

Shop Summary:
This shop is in a great location in West Asheville and has a great selection. Whether you're touring, downhill riding, BMX racing, carrying your kids around, carrying your groceries, racing on a velodrome or cruising on the beach, they have what you need!

Customer Service:
Awesome staff, not pretentious like most bike shops can be. Super knowledgeable and you can tell they just love talking about all things bikes! The owner is funny and friendly and has a great crew to back her up.

Other Comments:
I love this shop! I've never had a bad experience and after you go there a couple of times they'll remember you by name!



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Review Date
August 2, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: markz06 ,  Cross Country Rider

Shop Summary:
I have always had a good experience at pro bikes and find the people there friendly and knowledgeable. I cannot understand the negative posts below and must assume that the reviewer is one of those people that should fix their own bike to have it done to his/her standards.

Customer Service:
Friendly, fast and above average. Great business model; keep overhead down and pass it along to the customers.

Other Comments:
Very nice people at Pro Bikes.



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Review Date
August 1, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: Taft Draper ,  Cross Country Rider

Shop Summary:
I have been going to Pro Bikes for the past 15 years. They have always given me the best service in town! Knowledgeable mechanics, fair prices and a friendly environment by far the best in town.

Customer Service:
When I go into the store someone immediately helps me out. If you are looking to go somewhere and not have to wait for a week to get your bike back then Pro Bikes is your place.

Other Comments:
I have known the owner for a long time she is one of the funniest and best female cyclist I know. If you want a laugh as you shop Marty's your gal.



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Review Date
July 20, 2010

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Every few months

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Reviewed by: avlbikr ,  Weekend Warrior

Shop Summary:
Nice mechanics, HORRIBLE owner! What an attitude. She is very incompetent and will make every excuse possible. Will compare her service to an auto mechanics, confusing and lazy. Worst small business owner I have ever encountered.

Customer Service:
Terrible. Will make false promises and prices. Keeps your bike for 3 weeks to change a crankset. Made every excuse with no apologies. Who knows how long it would have taken if I had not gone by there 3 times. Started with a price of $80, went to $120, finally ended at $150.

Other Comments:
Do not go here. Check out the other local shops. Friendly smiles and satisfactory work.



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Review Date
June 18, 2010

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Once a week

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Reviewed by: Thomas ,  Downhiller

Shop Summary:
Shop was very small and crowded. At first I really thought this was going to be a place I could call home for me and my bike. I should have never bought from here. They won't honor a warrenty. Had parts installed on my bike inproperly and then when it broke was told that it was my fault. Really? They won't really help you. They don't like it if you buy stuff for your bike from other shops and I get the distinct feeling that they are a bunch of gossip queens that will talk about you as soon as you leave.

Customer Service:
Customer service is almost not there at all. If you are not a part of the "circle" then you are looked down upon. You run a bike shop. I mean really do you have anything to be stuck up about? There are too many nice people out there running shops that are thankful to have the business.

Other Comments:
I'll never go back. Found another dealer not to far away and will gladly drive so that I never need to walk through that door again. You guys blew it with your poor attitudes and horrible customer service. Thanks but no thanks.



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Reviews 1 - 5 (14 Reviews Total) View All | Next 5