Review Date
June 12, 2008

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Been there once

Reviewed by: BlueMoon ,  Weekend Warrior

Shop Summary:
Paul's now has four locations in Eugene. I have shopped three: 5th Street, Alder, West 11th. 5th Street is by far the busiest and has the largest selection. Sales help here was marginal and I had to seek out staff person for some help. West 11th and Alder were a different story. Small staff but much more interested in finding out what I was interested in. Both stores have limited selections but will contact other stores to see if they stock what you need

Customer Service:
Of the 3 stores visited, Alder Street and West 11th were most helpful. I am a noob looking at getting into the sport and was interested in a 29r after reading about them here. Pauls is the GF dealer in the Eugene area and I was looking at the Cobia. Both the guyz I talked to at W.11th and Alder St. were helpful in answering my noob questions and getting me a test ride on a 17.5 and a 19. No pressure and good vibes!

Review Date
May 27, 2008

Overall Rating
 2 of 5

Customer Service Rating
 3 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Every few months

Reviewed by: peanut13 ,  Racer

Shop Summary:
This shop is not knowledgable on bike fitting. If you want to get a good deal and know exactly what you want and fall into the average size rider they will deal with you and you can get a great price. But you better know exactly what you want and not need any expert advice from them. They are there for the sale and will make it. Whether the bike fits you or not, they will tell you it's okay. If you are an expert and looking for a great deal this could be the shop for you but otherwise, steer clear.

I will admit I only dealt with one sales person. It may be that other associates are more knowledgable.

Customer Service:
They are nice and helpful but not knowledgable. After I took my bike in for its first tune up, I had to tighten the rear hub myself. It was so loose that my tire was rubbing on the breaks and wobbling around. Otherwise all bike work has been okay but this surprised me. I have experienced 2-3 day turn around but never next day service. I don't think this is unreasonable just different from other reviews.

Review Date
February 1, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 0 of 5

I visit this shop:
Once a month

Reviewed by: Bobcanride ,  Cross Country Rider

Shop Summary:
GReat shop, I bought a Blur last year, no waiting and fair price. And this year I bought a GF Rig. They ordered the bike and had it there in a day. Staff are great!

Customer Service:
I have needed service and modifications on the bikes above and often gotten same day service. I have returned products and they have stood by them with refunds. It would be hard for another bike shop to get any of my business in the future. They have created a loyal customer by being fair and reasonable in the prices and service. Thanks to all of you that work at Paul's.

Review Date
December 21, 2006

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

Reviewed by: alexit ,  Weekend Warrior

Shop Summary:
Overall, it's a great shop. Nice inventory, good customer service. They'll get you what you need. Repair turnover is really good for a busy shop. If you're on a budget, they'll work with you.

Customer Service:
Customer service is great. Most of the mechanics know their stuff, and they're more than willing to talk about anything to help you out. They'll stay with you too - for example, they installed several seats for my gf's road bike so she could pick the most comfortable one. They'll keep helping you till you're happy.

Review Date
September 19, 2006

Overall Rating
 3 of 5

Customer Service Rating
 3 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Been there once

Visitors rate this review
5.00 of 5, 1 votes

Reviewed by: Hotrodvw ,  Weekend Warrior

Shop Summary:
Nice people, but not a knowledgeable with the product as their competition. Product knowledge is the key to customer service! They did not have have a bike my size to try out, but were willing to build one with in three days.

Customer Service:
I have heard good reviews, but I have no personal experience with their service dept.