Review Date
July 9, 2008

Overall Rating
 1 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Been there once

Reviewed by: phils trailehead mtb ,  Weekend Warrior

Shop Summary:
Very exspensive and a rip off, and doesn't have that many bikes.

Customer Service:
okay

Other Comments:
it is a rip off DONT GO THERE

Review Date
September 8, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: twest820 ,  Cross Country Rider

Shop Summary:
Hutch's (http://www.hutchsbicycles.com/) has details. To summarize, Hutch's is a five store chain in Oregon; I'm only familiar with their two Bend stores and use the westside one almost exclusively, so this review is specific to that location. I've used a dozen odd LBSes in Oregon, Washington, California, and Pennsylvania over the years and Hutch's is easily the best I've worked with. Knowledgeable staff, a laid back atmosphere, and a willingess to work with customers on whatever level they're at.

Customer Service:
As good as it gets, in my experience. I do nearly all of my own wrenching and mainly use bike shops as parts suppliers. It's quite nice to work with a store which will let you walk into their back rooms and look through parts or hand you a bin of shims and let you find what you need. On the rare occasions when I've known more than the mechanics do they've even listened to what I'm saying.

I've been in and out of the store a lot and have seen a many good things and no bad ones. The staff regularly goes the extra mile, ranging from swapping grips for me when I was in a hurry before a race, cleaning the rear derailleur on my girlfriend's bike for free, fixing a flat for a roadie who didn't have his wallet with him and letting the guy come back and pay later, and being amazingly nice to a mentally challenged fellow.

Other Comments:
So far I've had excellent luck with finding what I've needed in stock on various walk ins, though it helps the westside store has a spoke cutter. Prices are reasonable and sometimes even better than mail order. Zero hassles when I replaced a rear shock under Cane Creek's trade in program and excellent work on fork overhaul when I got crunched for time and dropped off the bike (sans wheels) along with a new set of seals and bushings which I'd been planning to put in.

Hutch's was voted best bike store in town for 2007 in the Bend weekly. Well deserved in my opinion.