Review Date
April 22, 2008

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Every few months

Reviewed by: bufo ,  Weekend Warrior

Shop Summary:
Not too long ago, I was very pleased to discover this well-known national retailer a close distance from my residence. By its nature it offers the ability to actually examine a wide variety of merchandise in person before buying. With frequent specials, promotions, and the Performance Club 10% discount, the customer is encouraged to drop in at frequent intervals, even without a specific purchase in mind. It gives the impression of a well-run business with an active plan to keep customer traffic at a maximum.

Customer Service:
OBTRUSIVE SECURITY CONCERNS DETRACT FROM SHOPPING EXPERIENCE The shop is located in a mall with a door opening to a walk outside, and an opening into the mall proper, by the repair shop. Apparently this setup results in a lot of stolen merchandise, because I have never been in a place where I have felt more "hovered over" and suspiciously eyed than in this place. Although their business model seems to be set up to encourage browsing, doing so only makes one the object of suspicion. A recent visit just about "takes the cake". I had about ten minutes to drop in, knowing clearance apparel was advertised at 50% off. I must have been one of only a few customers, and I nodded "hello" to three employees standing near the entrance. Instead of offering customer service as I walked back to the apparel, they called the mechanic out of the back room to "intercept" me instead! I again addressed the employees at the front as I left. "Just had a few minutes to look around", I said, to their skeptical gazes. Not once was I offered customer service. Outside, to my chagrin, I noticed a large bulge in my pocket, a 12 oz. bottle of herbs prescribed by my acupuncturist. Great!

Other Comments:
I am a middle-aged white male, clean-shaven, with a short haircut, conservatively if casually dressed. So I doubt if I fit a particularly risky profile. I too work in retail, so I am in fact sympathetic to their situation. But there is a right way and a wrong way to do things, and, to be honest, it is simply too often an unpleasant experience to shop here when there are other good alternatives.

Review Date
December 4, 2006

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Visitors rate this review
5.00 of 5, 1 votes

Reviewed by: thorir ,  Weekend Warrior

Shop Summary:
Since Universal moved this is the closest shop to my house. Paul is the MTB mechanic. He is always help full and knows what he is talking about. The rest of the monkeys in the store are pretty worthless but the prices are still as good as it gets.

Customer Service:
I wouldn't recommend asking anyone other than Paul for help. I have gotten wrong answers from almost everyone ELSE there.

Other Comments:
Good Service Department, good prices. Go if you know what you need or are dropping off your steed. Don't go if you need advice (and Paul isn't there).

I know it sounds like I'm in love with Paul or something, I'm not, I'm not even friends with him. He has helped me on multiple occasions though so I have to give him props.