Review Date
November 22, 2009

Overall Rating
 1 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Every few months

Reviewed by: monkeyman ,  Racer

Shop Summary:
They have a lot of outdoor gear and some bikes. Gary Fisher, Santa Cruz, Titus. No road bikes at all. Consider it an REI without the corporate ownership. Calling PMS a bike shop is like calling Starbucks a bakery.

Customer Service:
Very friendly, very pretty people work here. On average, the most attractive staff in Central Oregon. If only looks were brains. They must be making it on all their other outdoor gear, because they sure as hell don't know their bikes. "Did you know that Gary Fisher was a real person?" Yes! I've heard that! In fact I'm pretty sure he still is . . . God help you if you have an actual technical question.

Their mechanic - whoever it might happen to be when you're there, as it seems to change monthly - is hit-and-miss, at best. I won't let them work on my bikes, but I have friends who've bought bikes from them in the past and use their free tune-up, then pay another shop to touch up the adjustments that PMS screwed up.

I can't help wondering if they keep bikes around just because they're in the same building as Cogwild.

Other Comments:
The reality is that PMS is not a bike shop. It's a classic case of a "Jack of all trades" and a master of none. They are an outdoor store that happens to sell bikes along with hiking boots, and hiking boots are much easier for them.

If you just have to have the words "Titus" or "Gary Fisher" painted on the side of your bike, this is your place. As for Santa Cruz (which is 80
% hype to begin with), there's a real bike shop just a few blocks away that sells them and has people with tons of experience and bike knowledge.

Review Date
July 10, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: sswanston ,  Cross Country Rider

Shop Summary:
I have been going to Pine Mountain Sports for the past 4 years and have nothing but great things to say. During the Spring Summer and Fall they meet all of my mountain biking needs. During the winter they have excellent cross country skiing/snow shoeing rental/sales. They carry high quality products.

Customer Service:
I bought my Rocky Mountain there and have had nothing but excellent service. I have been doing an unusual amount of riding lately (a crapload). And they have been able to tune my bike at a moments notice. The owner and his staff are always pleasant, responsive, and communicate clearly about their products and or service. There location is close to some of the best trailheads in Bend and you can ride right from the store. If you need trail maps, trail conditions, or just a great place to eat in Bend they will point you in the right direction.

Review Date
June 21, 2009

Overall Rating
 4 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

Reviewed by: granitematt ,  Weekend Warrior

Shop Summary:
Shop that deals a variety of outdoor gear

Customer Service:
Overall very friendly and helpfull staff that are enjoyable to deal with. Recently bought a Santa Cruz from them and have been treated with great bike and customer service. Also, Pine Mountain likely has the best selection of discs for disc golf in Central Oregon! FORE!!!

Review Date
March 21, 2009

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Once a year

Visitors rate this review
1.00 of 5, 1 votes

Reviewed by: averagejoe686 ,  Weekend Warrior

Shop Summary:
Last place in this town I would go for any kind of service, let alone purchase a bike. This shop has always had inconsistent or lack of good, knowledgeable techs in the bike dept. Great place to go if you want someone to sell you a bike two sizes too big.

Customer Service:
creepy and weird.

Other Comments:
great place for women's outdoor clothing or if you like being brown-nosed by the owner. Plenty of "real" bike shops to choose from in this town, but this isn't one of them.