Review Date
June 10, 2008

Overall Rating
 3 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Once a week

Reviewed by: sambean ,  Cross Country Rider

Shop Summary:
good location. not much for clothing selection. lots of employees.

Customer Service:
so disappointed. i went to this store twice in two says and the customer service was lacking miserably. maybe i just don't fit the bike rider image or something. i was in this store both times for well over 30 minutes and was never approached for help. i even hung out by the counter looking at lights and was never asked if i needed help or had any questions. the first day i did spend over $60 on gear. the second day i went back to get a light and a bike tool. i was looking at the bike tools and the bike tech who was very busy did ask if i needed help this time (much appreciated! thank you!). then again i went to check out the lights. i played with them, looked at them, read info on packages... looked at locks, pumps, helmets and the sale table, and never was asked by any of the men behind the counter if they could help. that is when i realized i could take my money down the street to another local shop. and that is what i did. the light was 5 bucks more there, but the service was excellent. i got the information i wanted to make the right purchase and also supported a smaller shop. i need two new locks and i don't think i'll be leaving my $140 at peak.

Other Comments:
the youngsters on the skateboard side of the store were more welcoming to this 39 year old than the bike side. go figure...

i am giving the technical expertise rating a 3 though i didn't have any work done to my bike so i don't know. give a 3 because the technician was the one and only person who asked if i needed any help even though he was elbows deep in a bike repair. good man! he is also the reason i am giving peak a 2 for customer service. without him it would have been a 1. overall rating gets a 3 because peak has a much bigger selection than the other store down the street.

Review Date
October 15, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: jsheffield069 ,  Cross Country Rider

Shop Summary:
great shop lots of variety has almost anything you would need. prices are good and not too pricey on most things, you can usually find some of the best prices there.

Customer Service:
great customer service, they help you right away and are never understaffed. they know what there talking about and can help you pretty much every time without problems.