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Universal Cycles


Average Rating:    (4 of 5)

No. of Reviews: 27

Universal Cycles offers frames from Astrix, Atom Lab, Azonic, BMC, DMR, Foes, Niner, Phobia, Revell, Salsa, Soma Fabrications, Surly, Ventana, VooDoo, Woodman and Yeti, along with a full line of build kits, components, wheelbuilding options and accessories.

Universal Cycles has a price match policy and does not charge sales tax to any state.
Latitude
45.523022
Longitude
-122.643278
Address
2202 E. Burnside St.
City/County
Portland
State/Territory/Province
OR
Zip/Postal Code
97214
Country
USA
Phone
(800) 936-5156
Shop Hours
Mail order 10-6 M-F, 10-5 Fri; Retail store 1-6 M-F, 1-5 Fri
Web Address
Bike Shop Sells
other
Information Added By
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Reviews 1 - 5 (27 Reviews Total) View All | Next 5

Review Date
April 11, 2017

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Once a week

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Reviewed by: Tomaz Sousa ,  Weekend Warrior

Shop Summary:
Plenty of selection but HORRIFIC customer service

Customer Service:
Horrible (read review below):

Other Comments:
Do not shop with them....HORRIBLE CUSTOMER SERVICE FROM MIKE (owner manager or whoever that is).

I have been a very loyal customer of Universal and I have purchased so many products over the years. Just to put in perspective what type of buyer i am:

Since 2014 i spent: $3800 and $1500 (last 12 months). All returns excluded and they are a very minor percentage of my overall purchases.

Sometimes when I shop, I will put a few items in my shopping basket considering that the store doesn't always carry those products on floor and it's hard to tell which size will fit me. So I will often times purchase items of various colors and sizes and return the ones that don't fit me.

Except that today as I placed a few orders for various shoes (5 pairs of shoes at $150/each varying in sizes and colors and some ring pliers for $18 was planning on buying) and I receive voicemail from Mike who told me that he had reviewed my purchase history and said that it would be a "waste of time" (I am not kidding you) for them to be fetching and returning products for me because it was time intensive (as if me trying those out an the store would have been any worse specially considering that now your sales associate has to help me instead of being given the luxury to fetch those products from an online pickup order).

As I was writing this email I decide to just call and speak to the supervisor who happened to be Mike that day. So I explained how insane his request was coming from an online store, Mike Just didn't understand my point despite my various attempts (with me speaking very politely thinking Mike might get it) and the phone call somehow dropped off midway our discussion (i waited for a solid 30 mins thinking that Mike wouldn't want to leave such conversation midway), my online order was also cancelled (not by me and without my request) and I never heard back from the dropped phone call.

So let's just look at another angle (for the business savvy folks) I was planning on buying a very expensive Mtb shoes on my lunch break @$150 (full ticket price) plus another $20 item for a total cost of $170. Let's assume now it takes an incredible long time (1 hour) to fetch those shoes from your shelves and another day 10 mins for the return (70 mins total). So $170/1.167 hr=$101.2/hour worth of wage: with that it' pretty clear you would have made a profit despite all of that effort to fetch stuff off your shelves. But that profit won't be realized because instead I will buy the shoes elsewhere.

Lastly, before you harass your customers for their "terrible" intentions of buying your products you may want to review your return policy because nowhere in your policy you have a clause for not allowing such type of returns which means you have no grounds to be making such phone calls.

Anyhow, if you shop there be sure to know they DO NOT like you to overbuy products because Mike thinks it's a waste of time to fetch those products for you.



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Review Date
January 18, 2015

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: Dirk Ross ,  Weekend Warrior

Shop Summary:
I shop online with the company. Great selection, good prices, no sales tax. They usually have 10 to 15 percent off specials depending on your order amount.

Customer Service:
A cut above most online dealers. For my last order there was a one day delay in shipping. They emailed AND CALLED me to advise regarding the short delay. I am impressed!



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Review Date
August 29, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: Matt ,  Weekend Warrior

Shop Summary:
Great prices and quick shipping. The inventory counts and allowing you to choose which warehouse it ships from are a nice touch.



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Review Date
July 22, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: voodoochild ,  Cross Country Rider

Shop Summary:
If they don't have something in stock it's easy enough to pick up the phone and get it ordered. They've got a good web site. Never been there in person.

Customer Service:
Great service. Whether via email or over the phone.



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Review Date
July 3, 2011

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Visitors rate this review
1.00 of 5, 1.00 votes

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Reviewed by: dixonmeister ,  Cross Country Rider

Shop Summary:
Massive online selection. Generally prices among the lowest around, but offers online price match too.

Customer Service:
I mostly use their online side and then pickup instore, but they're generally pleasant.

Other Comments:
They seem very slow to fill orders. I order online then go into the store to pickup. On average it takes them 2 days to fulfill the order and have it ready to pickup. t-w-o-d-a-y-s.



Comments
nrdbomber (01/23/2013)
Yes, if the product that you ordered is in another one of Universal Cycles warehouses, then it takes two days. However, by using the "local shopper" mode, if the product is physically in stock in Portland, then you can pick it up immediately after placing the order.
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Reviews 1 - 5 (27 Reviews Total) View All | Next 5