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Bike Line of Bethlehem


Average Rating:    (3.67 of 5)

No. of Reviews: 3

Bike Line of Bethlehem
Voted Best Bike Shop in The 2006 Morning Call Readers Choice Awards

2112 Schoenersville Road
Bethlehem, PA 18018
610-691-0943
Manager - Allen Schaeffer
E-mail us at bethlehem@bikeline.com

Store hours: Mon - Wed 10am to 6pm, Thurs & Fri 10am to 8pm, Sat 9am to 5pm

WE ARE PROUD SUPPORTERS OF THE LEHIGH COUNTY WHEELMAN

Latitude
40.6391
Longitude
-75.398477
City/County
Bethlehem
State/Territory/Province
PA
Zip/Postal Code
18018
Country
US
Phone
610-691-0943
Shop Hours
Mon - Wed 10am to 6pm, Thurs & Fri 10am to 8pm, Sat 9am to 5pm
Bike Shop Sells
Gary Fisher,Trek,Lemond,other
Information Added By
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Reviews 1 - 3 (3 Reviews Total)

Review Date
July 17, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: Steve Nelson ,  Weekend Warrior

Shop Summary:
I have found this shop to be quite informative and helpful.

Customer Service:
Customer service is excellent. When they are overwelmed with customers,it may take a little while, but when it is your time, they take the time to explain and are thorough. I have been a customer for many years, and they have always come through.



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Review Date
January 18, 2010

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Been there once

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Reviewed by: kuhndog ,  Racer

Shop Summary:
I won't be back. This was one of the worst customer experiences I've had anywhere including dealings with insurance companies, health care conglomerates and air lines!

Customer Service:
In 3 visits I found out the service here is horrible. I'm a 20 yr bike industry vet and my experience at Bike Line Bethlehem should be an example of how not to treat a customer.

A jacket I purchased at this store failed the first time I used it. I know full well the "Just riding along" story and wanted to make sure this was truly a manufacturer defect/issue. I checked the company website, the jacket tags and even contacted a sales rep. Knowing that I'd done the research and that I wasn't being a douche I thought the conversation would be friendly and straightforward.

Not even close. As soon as I noted the issue the owner bristled and immediately became defensive. He insulted me. He made clear statements indicating he did not understand the construction or technology of the jacket. Importantly, he never asked to see the jacket so he could understand the issue - how could he really know if it was under warranty or not? His response was to attack.

The jacket has since been replaced by the company with recognition that this was a warranty issue.

Other Comments:
I was really disappointed by this experience b/c my first encounter here was great and I understand them to be decent mechanics. Notedly, the first visit I dealt with a different person. I supported these guys b/c they support a team mate with mechanical service. I was purchasing from these guys with the intent of using this shop more and more b/c I was trying to show my appreciation for them helping my friend (which is the point of sponsorship - give something so you get more back). Of note, I could get this way cheaper through friends in the biz, but wanted to get these guys the cash.

Also, it was evident the owner did not understand the technology (which is why he didn't understand the warranty.) He suggested that the membrane that failed was inside the fabric when it was on top in this case. He also said, 'I would expect any membrane to wear off' (even those in GoreTex, which shows a misunderstanding of that technology) 'in one use.' I don't like it when I know more about a product than the person selling it - that gives me little confidence in his ability to match me with what I need or provide service after the sale.



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Review Date
July 30, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: koore ,  Cross Country Rider

Shop Summary:
I've had nothing but good experiences with this shop. Allen is very helpful and has built the most durable wheelsets I've ever ridden. He built my Klein Q-Pro twice (the frame was replaced after snapping the carbon fiber rear end) and I've literally never had to touch the wheels. I am a pretty lightweight rider but I'm very abusive to my road bikes as I never hesitate to jump on and off curbs and take off-road shortcuts.



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Reviews 1 - 3 (3 Reviews Total)