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Reviews 1 - 4 (4 Reviews Total)
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Review Date
October 14, 2009 Overall Rating
 5 of 5
Customer Service Rating
 5 of 5
Technical Expertise Rating
5 of 5
I visit this shop:
Once a week
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Reviewed by: Labann
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Cross Country Rider Shop Summary:
They have want you want in stock, carry a huge supply of parts, and are willing to negotiate on prices. The are community minded and run free bike tours with experience guides. Customer Service:
Always willing to talk bikes. They pack, receive and ship bikes anywhere. It's a working shop in every regard for those who don't stand on ceremony and just want the best service in area. Other Comments:
Sure, chain stores offer things they don't. Shopping around is encouraged. But you can order anything you want here, even if you see it elsewhere on-line, and rest assured they'll make things right.
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Review Date
March 17, 2009 Overall Rating
 1 of 5
Customer Service Rating
 1 of 5
Technical Expertise Rating
1 of 5
I visit this shop:
Every few months
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Reviewed by: JohnnyG 1970
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Cross Country Rider Shop Summary:
Wanted to buy two Santa Cruz bikes. Went there to see what they could do.Shop was Dirty,Felt they lacked info on the stuff I was looking to buy. Customer Service:
Very Poor, was Quoted a price then they-Providence Bike changed it.Then when I told them I didn't want the bike.They Providence Bike tried to hit me with a restocking fee. Other Comments:
They are unfortunately the only Santa Cruz dealer in R.I I was not happy with the shop at all.I wouldn't take a bike from them even if I got it for free.
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Review Date
July 13, 2008 Overall Rating
5 of 5
Customer Service Rating
5 of 5
Technical Expertise Rating
5 of 5
I visit this shop:
Every few months
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Reviewed by: french man
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Cross Country Rider Shop Summary:
The best shop in Rhode Island by fare Customer Service:
very good customer service Other Comments:
Very nice people and good price
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Review Date
August 9, 2007 Overall Rating
5 of 5
Customer Service Rating
5 of 5
Technical Expertise Rating
5 of 5
I visit this shop:
Once a month
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Reviewed by: mootinator
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Cross Country Rider Shop Summary:
My wife and I relocated here in Jan of 2007 and this was the first bike shop we came to based on the reputation in the area. It lived up to the hype... The shop is clean, well organized and BIG. They carry a very nice array of bikes and some very nice boutique bikes as well. All around good shop for parts and accessories. But, the staff really impressed me over time. My experience is, you really never get a true impression of a bike shop unti you visit it a few times and converse with the staff. Joe, the manager is very cool, laid back and loves talkin bikes. The mechanics (Adam, Mike, and Tam) are very helpful, fun to talk to and good at their jobs. Can't say enough about this shop...one of the best I have been to. Customer Service:
Great, if you treat them with respect and are not looking for "the deal" Friendly, but direct.
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Reviews 1 - 4 (4 Reviews Total)
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