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Trailhead Bicycle Company


Average Rating:    (5 of 5)

No. of Reviews: 7

I have visited bike shops all across SE from Orlando to Knoxville to Charlotte to Atlanta... Very impressed w Charles and his team at Trailhead Bicycle...I drove up from North Atlanta to check them out... glad i did!
Very knowledgeable and great to work with...
great selction of bikes: Santa Cruz, Haro, Specialized, Felt... and they actually have a good selection right there in the store...
unique setting and a neat layout for a bike shop ... worth a trip to check them out...these guys and gals know mountain biking!
Latitude
35.15887
Longitude
-84.873085
City/County
Cleveland
State/Territory/Province
TN
Zip/Postal Code
37311
Country
US
Phone
423-472-9899
Shop Hours
mon 2-6 tues - fri 10-6 sat 10-4
Web Address
Bike Shop Sells
Haro,Santa Cruz,Specialized
Information Added By
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Reviews 1 - 5 (7 Reviews Total) View All | Next 5

Review Date
December 8, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: Bigb2000 ,  Weekend Warrior

Shop Summary:
By far the best bike shop around.

Customer Service:
Outstanding. Seems like everybody that comes through the door is greeted by name. The expertise is outstanding because Charles and Andrew are riders. The really know their stuff. Always have gone above and beyond to source parts and remedy solutions for any situation I've encountered. Doesn't matter if you are spending $10,000 or $10, you'll get great treatment.



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Review Date
November 27, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: Camf ,  Cross Country Rider

Shop Summary:
I stumbled into Trailhead Bicycle Co. after experiencing a flat while riding Tanasi on vacation. I was very impressed with the selection of bikes, accessories and clothing. I picked up a few tubes, a frame mount pump and some nutritional items. The guys in the shop were very knowledgeable, friendly, and helpful. Despite being my first time in the shop, I was treated and felt like a regular at this shop! The atmosphere is great and the decor is awesome (bike frame towel dispenser in the bathroom.)

I was back in the area a few months ago and called the guys up ahead of time to rent a bike. When I arrived, the bike and suspension were setup and tuned to my height and weight. Charles spent some time talking to me about the bike and some of the trails I planned on riding in the area.

I've been more and more pleased every time I've gone into this shop. Despite being ~700 miles away, I call this bike shop "my home shop."

Customer Service:
You will not find a shop with a more friendly, helpful, and knowledgeable staff then Trailhead. This is how an AMAZING shop is ran and a great model for many others to follow.



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Review Date
November 21, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

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Reviewed by: raceimp ,  Weekend Warrior

Shop Summary:
I've not been there, but from the pictures I've seen from the web, it looks like a clean and good place to go. Big choice of brands, many services offered. Also, their website is nicely designed and they also have a remote blog to it.

Customer Service:
I've bought a frame from Trailhead Bicycle to be shipped in the province of Quebec, in Canada. It was really easy communicating with Charles over the phone and by the web. Very precise answers, fast responses. Charles was also very helpfull sorting the problems we encountered with the postal services. He have not let me down at all during all the process. His wife, Corrie, was also quite enthuiast all the few times I've talked to her.

Other Comments:
Definetly an exellent bike shop to add to your "to visit" bike shops. I'll go there the day I'll be in that area. A good bike shop is not always where you have the lowests prices possible, it is where the people take care of you from the beginning to the end and also take the time to answer all your questions since the doubt is over.



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Review Date
May 15, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: allen ,  Weekend Warrior

Shop Summary:
I live 9 hours away, but bring my repairs here. My bike gets repaired right, I get the tech knowledge I am looking for, quick repair times & great prices. I have been in several states & many shops. This is my favorite shop. Period!

Customer Service:
Excellent!



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Review Date
February 13, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: MPauB1386 ,  Weekend Warrior

Shop Summary:
By far the best shop in the area and possiably the best shop I have ever had the pleasure doing buisness with. Charles really knows his way around a bike and is an all around great guy. The bike selection is top notch and Charles is always willing to go the extra mile to get the right bike for you. Awesome atmosphere and good times.



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Reviews 1 - 5 (7 Reviews Total) View All | Next 5