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Bike World


Average Rating:    (2.5 of 5)

No. of Reviews: 10

Bike World is Central Texas' premier pro cycling shop. We've been in San Antonio, Texas since 1971 and on the Internet since 1995. We specialize in Trek, Klein, Gary Fisher, and Greg Lemond road and mountain bikes. We stock a massive selection of bike parts, accessories, clothing, and shoes at supremely competitive prices. Our two San Antonio locations are staffed with knowledgable professionals who can custom fit your new bike to fit your individual needs.

Though we work inside San Antonio, we play out in the gorgeous Texas Hill Country. Check out our local page for more some classic rides around San Antonio!
Latitude
29.480532
Longitude
-98.465309
Address
5911 Broadway
City/County
San Antonio
State/Territory/Province
TX
Zip/Postal Code
78209
Country
USA
Directions
Phone
(210) 828-5558
Shop Hours
M-F 10-7, Sat 9-6, Sun 12-5 CST
Web Address
Bike Shop Sells
Trek, Bianchi, Cervelo, Redline
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Reviews 1 - 5 (10 Reviews Total) View All | Next 5

Review Date
October 29, 2011

Overall Rating
 2 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a month

Visitors rate this review
5.00 of 5, 1.00 votes

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Reviewed by: Scott ,  Weekend Warrior

Shop Summary:
Nice layout and location, good selection available for the products they sell. However, not a lot for the lower end on the price scale. Most items there seem to be for the avid cyclist and not the weekend warrior.

Customer Service:
Lets me start by saying when I bought my MTB there in July the salesman would make jokes about the types of questions I had about the bike, but I bought it anyway. One month later the rear brake was going out (dics, hyd) so I took it in to have them bleed it. They called me back saying they did not have the tool to bleed it and had to order it, would take 3-4 days, really a bike shop not having the right tool for the items they sell. Anyway 4 days later I get the bike back. Rode it for 2 more weeks when the brake started to fail again, so I took it back and they said they would warranty the brake and it should take about 3 weeks to get the new part(so I kept the bike to keep riding). 3 weeks later I stop in the shop to ask about the part, "nope not here yet" they said. Another goes by, I call the store, they check and tell me the order was cancelled and they had to reorder it, it will take about 4 days. 10 days later I call the bike shop again to see if the brake come in, they say "yes it is, where's your bike" I tell them I have it and will bring it in. I drop it off and they say it will be done by end of day tomorrow. I call back the next day (getting the pattern,

Other Comments:
I always had to call them, they never called me back), anyway they say that it does not feel 100% and would work on it the next morning (which was Saturday, my ride day). Saturday come, and I go to get the bike ready or not.
Really this is how they treat a costumer, 7 weeks 4 phone calls and 2 drop ins for a brake to get fixed. WOW, they suck!!



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Review Date
July 6, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: Trails-of-Fire ,  Weekend Warrior

Shop Summary:
(1604 location) Love the shop. It's open, airy, spacious, and appealing to the eye. So that's how it appeals to the senses, but what's more important is what you get when you step though the sliding doors. They offer a nice selection of road bikes, but not so big on the full suspension mountain bikes. Accessories are limited, especially for products other than Bontraiger. The repair shop is very cool. Mechanics are busy at work every time I visit. Can't comment on prices as I have never done comparison shopping with them; big ticket items are bought on-line. But I do give them business where I can.

Customer Service:
Great. Never had any problems. Mechanics are helpful. I'm always asked if I need help when I walk in the doors. I like helpful employees, but also don't like to be "harassed", meaning followed around. You won't get that there.

Other Comments:
If you want to get into cycling try this shop first, you won't be disappointed.



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Review Date
November 14, 2009

Overall Rating
 3 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Every few months

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Reviewed by: Subie ,  Weekend Warrior

Shop Summary:
The shop itself was very spacious and well maintained. They had a wide variety of bike selection as well as apparel and accessories. The repair area is small and cramped.

Customer Service:
The staff is not as attentive as I would like. They seemed to rely on one of their employees for most of the technical questions. That did not sit well with me. If I go to a bike shop I expect them all to be knowledgeable enough to answer basic-intermediate questions.

Other Comments:
I originally bought my first mountain bike and was mislead on the extra warranty information. Needless to say I'd rather go to other bike shops then this one again. I think there over priced as well.



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Review Date
July 26, 2008

Overall Rating
 2 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Every few months

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Reviewed by: rakassan ,  Cross Country Rider

Shop Summary:
Certainly is a nice shop. Really roomy and clean. They have a nice selection of bikes on hand but not the components that some one might be looking for. The store location off 1604 is way out of my way but the other location on Broadway is more conviently located.

Customer Service:
Seriosly, their customer service blows. I went in about 30 minutes before they were closing and no one bothered to help me. It was a complete waste of time. I was told that there shop was about to close in two minutes after my whole time in the store. If anyone looking to buy a bike or what ever, I recommend not going there. They are more attentive to folks with their noses up in the air.

Other Comments:
I recommend going to ride away bikes, or britton. They are smaller shops but more friendlier and dont make you feel intimidated.



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Review Date
March 20, 2008

Overall Rating
 2 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Been there once

Visitors rate this review
4.00 of 5, 1.00 votes

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Reviewed by: NOMENO ,  Weekend Warrior

Shop Summary:
the shop it self is very roomy, but they dont really have all that great of selections. they are very limited with their sattles.
the shop is nice, but i really didnt see to much alteration equipment.

Customer Service:
not the most attentive out there. as I was wondering around the shop for a good 20 to 30 min no one came up to me to ask me if they could help out. Even after taking a bike out of the rack and looking around to see if i could speak to some one nothing. So in response, non of my questions where answered so it was a complet waist of time.

Other Comments:
great location



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Reviews 1 - 5 (10 Reviews Total) View All | Next 5