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Mad Duck Adventure Sports


Average Rating:    (5 of 5)

No. of Reviews: 7

Hands down the best bike shop in Texas and one of the top rated shops in America.
A very down to earth attitude with attention to customer service at its highest.
Address
721 E. Northwest Hwy
City/County
Grapevine
State/Territory/Province
TX
Zip/Postal Code
76051
Country
USA
Phone
817-442-0339
Shop Hours
Tues-Fri 11AM To 7pm & Sat 11AM To 5PM
Web Address
Bike Shop Sells
Cannondale,Ellsworth,Santa Cruz,Specialized,Titus,other
Information Added By
Justin Houdek
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Reviews 1 - 5 (7 Reviews Total) View All | Next 5

Review Date
May 8, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: nickburton60 ,  Cross Country Rider

Shop Summary:
Excellent selection of brands from big brands to botique brands. Not to mention they have some sweet shop jerseys.

Customer Service:
Really nice people, my first time in there (from out of town) they gave me a tour of the entire place and had no problem just jawing for a while.



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Review Date
April 5, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: jfbarnhart ,  Weekend Warrior

Shop Summary:
The best around, they always put the customer first.

Customer Service:
Mad Duck is the best shop around. The always put the customer first and go farther than another other shop would to meet the needs. They had a issue with a vendor on a delivery of a bike, but kept with it and never gave up. When the vendor could not deliver, they found one who could at no extra cost to me. No many if any other shops would do this much. I have my new bike and could not be happier.

Other Comments:
I have been so impressed with how they hand difficult situations and the everyday requests that I will be a customer for life.



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Review Date
October 2, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: teambft ,  Racer

Shop Summary:
Agree with the description on the top of the page - outstanding shop that will spend time and talk to you!! They know their products, love their sport and will share everything they know with you.
Great place to do business when most LBS's are in the dark ages.

Customer Service:
great



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Review Date
February 1, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: bike_wreck ,  Cross Country Rider

Shop Summary:
Best shop in the DFW Metroplex! "The Duck" carries a wide range of bikes and accessories to meet any rider's needs. The staff is extremely knowledgeable and seems to really enjoy talking bikes and gear.

Customer Service:
The Duck staff is backs the gear they sell. They will work with you to make sure the equipment you get is match for what you really need. They know the bikes they sell and will take the extra time to understand what you are looking for to match you with the right gear. Something I appreciated about these guys when I bought my last bike was the time they spent to help me figure out what bike and components were the best match for my situation. I walked in the door with a lot of questions and uncertainty about exactly what I wanted to get. One of the owners spent a great deal of time on a couple of occasions with me talking through the whats, wheres, and whens of riding for me to hone in on what equipment would be the best fit. All that attention with no commitment on my part to buy a bike from them. After I bought the bike they have continued to provide maintenance any time I have needed it and advice on the care and upkeep of the bike to ensure I have the best possible ride experience.

Other Comments:
This place rocks. Whatever you need these guys can get you set up. Great gear, great service, great shop. Don't pass it by.



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Review Date
April 20, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Visitors rate this review
5.00 of 5, 1.00 votes

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Reviewed by: southern.81 ,  Racer

Shop Summary:
The hands down best shop!!!
They do not carry only high-end bikes. I purchased my Cannonade F5 from them, however they treated me like it was the most expensive bike on the market. I could have not asked for a better experience from the whole staff.

Customer Service:
The staff is more than you could ever expect. The mechanic even came out from the back to walk me over the bike. They measured me, and made the bike a perfect fit for me. What a difference!!! They cut the bars and shortened the stem for me at no extra charge.

Other Comments:
110% First choice for any bike accessory, well worth the drive!



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Reviews 1 - 5 (7 Reviews Total) View All | Next 5