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Bicycle Sport Shop


Average Rating:    (3.46 of 5)

No. of Reviews: 24

This is a really nice bike shop. They have 2 locations. One in North Austin, and one downtown. Great variety of products. You pay a little more than some of the other local bike shops but the service and selection that you receive is well worth the extra cost. I have tried out other shops and have yet to find a shop that goes the extra mile to help you like BSS (Bicycle Sport Shop) does.
Address
517 South Lamar
City/County
Austin
State/Territory/Province
TX
Zip/Postal Code
78704
Country
United States
Phone
512 477-3472
Shop Hours
Lots
Web Address
Bike Shop Sells
Gary Fisher,Santa Cruz,Specialized,Trek
Information Added By
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Reviews 1 - 5 (24 Reviews Total) View All | Next 5

Review Date
April 26, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

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Reviewed by: tgh24 ,  Cross Country Rider

Shop Summary:
AWESOME SHOP! I rented from Lamar location. Good thing they don't have a rest. and bar there, because I would have spent the entire vacation there! Initially rented a Stumpy FSR 29er but the guys who rented bike before me didn't return it so I got upgraded to a RIP 9...nice! Anyway, got the bike and on the Barton Creek Greenbelt and within a mile the chain broke. No biggie, called the shop and soon enough here came a mechanic flying down the trail, switched out the chain and I was on my way. so to sum up: Great shop, great service! Thanks Bicycle Pro Shop, will def rent from you whenever I am in Austin!

Customer Service:
Five STARS!

Other Comments:
Cool t shirts too!



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Review Date
February 19, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: Dutchy rider ,  Cross Country Rider

Shop Summary:
I visited Austin for first time and was looking to rent a bike on trails in the area. I was recommended by the Hotel to visit 'Bicycle Sport Shop' on Lamar Blvd and I must say, a VERY friendly welcome and great service! Everyone I spoke to was willing to help, inform and answer any question I had, no pushing around and no aggravating sales pitches. They gave me the most expensive full suspension mountain bike they had to try on the Barton Creek Green belt trail. I went back the next day and even had a nicer bike that day ('09 Ibis MOJO = GREAT BIKE). Any adjustment I asked for was taken care off. I bought a helmet and some other stuff. Their assortment is phenomenal, prices very reasonable. I am in the market for a new mountain bike and I will certainly consider going back to Austin and do my purchase @ Bicycle Sport Shop. Thank you guys.

Customer Service:
Great.

Other Comments:
Large variety of bikes and prices for all levels.



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Review Date
December 15, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Visitors rate this review
1.00 of 5, 1.00 votes

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Reviewed by: Mtc ,  Cross Country Rider

Shop Summary:
Clean and well stocked

Customer Service:
Everyone is nice, they try to help, not hound.

Other Comments:
Service dept anxious to help. Even though it can be a mad house they go out of the way to help.



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Review Date
November 8, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Visitors rate this review
3.00 of 5, 2.00 votes

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Reviewed by: doismellbacon ,  Cross Country Rider

Shop Summary:
Lots and lots of gear at every price point. Great selection of high end mountain bikes & parts, as well as road, and lots of commuter/townie bikes and gear. Professional services available: fitting, custom builds, repair, wheel builds. They've even got a nice cafe in there and bike events rolling on the big screen... nice place to hang out. They've also been long time supporters of the community.... leading local rides, sponsoring teams, events, trail building days, the jingle bell ride. I bought my first bike from them in '89 when they were on Barton Springs where Flipnotics is now....how many of you remember that? I have a hard time imagining Austin without BSS.

Customer Service:
I've always been thoroughly impressed with the staff's attention and customer service. I ALWAYS get asked many times if I need any help, even if I'm just geeking out and kicking tires. You never have to walk around looking for somebody to help you there. Service staff has been excellent.... did a bottom bracket overhaul for me while I waited when it seemed to me like they were totally slammed... lots of customers at the counter, and lots of techs there taking care of everybody. Contrary to some other posts I've gotten great help from them on small, no profit, little doodads that I needed to salvage an old part....etc.

Other Comments:
I'm baffled by people complaining about not getting parts and/or service done for free at BSS....What do you expect? Do you want them to be there in the future? It seems like a large percentage of cyclists expect shops to do professional service for them for free just because... I dunno....they're "cool", they're broke, they bought something there before.... It takes a lot of money to maintain that location, amount of inventory, large attentive staff, trained mechanics, support of local events / races / trail building days. BSS is a business that gives a lot back to the community... they always have been. If you don't want to pay them for their time/parts/expertise, then quit whining and go to Barnett's school and learn how to do all this stuff yourself.....Oh, btw, that will probably cost you a few thousand dollars.



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Review Date
September 29, 2008

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a month

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Reviewed by: AustinBiker ,  Cross Country Rider

Shop Summary:
Bought my new Fisher Paragon here, and took it in for some maintenance. They have been responsive enough to questions and tried to help with special orders, but have generally been disorganized and confused over what to do to find the right materials to convert my Rhythm wheels over to tubeless. I've found (on this website) hot to do it, but you'd think a shop where about 40% of their showroom mountainbikes have Bontrager rims would already know this.

Customer Service:
They did call back when the parts were supposedly in, but when I came in to the store and dropped my bike off, I was told they had ordered the wrong parts. No compensation for my wasted time- just an apology.

They removed my front tire on another trip when they had supposedly finally gotten the materials in (Bontrager rim strips for tubeless conversion) - and replaced the rim strip so badly that I ended up with a flat on the first ride out- from the edge of the spoke hole I suppose, as it was on the inner side of the tube. When I looked at it- the rim strip had actually squirmed out under the bead so that there would have been nothing under the tube.



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Reviews 1 - 5 (24 Reviews Total) View All | Next 5