|
Reviews 1 - 4 (4 Reviews Total)
| |
Review Date
March 10, 2008 Overall Rating
 1 of 5
Customer Service Rating
 2 of 5
Technical Expertise Rating
 0 of 5
I visit this shop:
Once a year
|  |
Reviewed by: bindolus
,
Cross Country Rider Shop Summary:
This place is a total rip off, their mechanics tryed to rip me off more than once, their stuff is way over priced in comparison to other shops and on line. A friend of mine has spent Thousands of dollars in this place and instead of giving him better deals, they continue to rip him off. I no longer shop at this place and won't even consider it anymore, not even if their prices droped down to below wholesale. Customer Service:
Kind of arrogant, it seems like if you're not ready to spend a few hundred dollars or more, they don't want to give you the time of day Other Comments:
Don't waist your time in this place, it seems they try to get you to buy the most expensive frame they can, and they also try to push certain brands "TIME" maybe cause is one of the most expensive frames there are out there. Even though they carrie about 10 different brands.
I don't think they're very honest when it comes to selling a bike.
Would you like to Comment?Join MTBR.com for a free account, or Login if you are already a member.
|
 |
Review Date
February 28, 2008 Overall Rating
 3 of 5
Customer Service Rating
2 of 5
Technical Expertise Rating
 5 of 5
I visit this shop:
Every few months
| |
Reviewed by: veloworks
,
Weekend Warrior Shop Summary:
When I lived in California, I worked at a high-end road shop in Sausalito where we believed that customer service is key.
This shop has the zoot and bling, but little else for someone raised in the retail environment that I was. Customer Service:
Extremely inconsistent. There have been times I've walked in and have been greeted right away. There have been times I've wandered through the store, looked at bikes, tried on clothing, and basically been there for close to an hour before leaving ... without ever having been spoken to the staff. Other Comments:
You'd think that when someone rolls into the shop riding a $6000.00 road bike, that the employees might want to at least greet the customer and see if there is anything they can do. Bike shops are a service industry ... it really doesn't matter how expensive, or how high quality your merchandise is if your customers don't become clients because you treat them like poop.
Would you like to Comment?Join MTBR.com for a free account, or Login if you are already a member.
|
|
Review Date
December 15, 2007 Overall Rating
 5 of 5
Customer Service Rating
5 of 5
Technical Expertise Rating
5 of 5
I visit this shop:
Every few months
| |
Reviewed by: SCOTTRider1
,
Racer Shop Summary:
Nicest, most high end pro shop I've seen Customer Service:
Good- The empoyees were helpful.
Would you like to Comment?Join MTBR.com for a free account, or Login if you are already a member.
|
|
Review Date
July 31, 2007 Overall Rating
1 of 5
Customer Service Rating
 1 of 5
Technical Expertise Rating
 3 of 5
I visit this shop:
Been there once
| |
Reviewed by: unrooted
,
Cross Country Rider Shop Summary:
Lots of super high end bikes and parts. Customer Service:
The biggest jerks I have ever met. So what if you ride a $6000 bike and won the local crit? Other Comments:
This shop is for those roadie snobs you want to run over when your on a two lane road and they are riding 4 wide.
Would you like to Comment?Join MTBR.com for a free account, or Login if you are already a member.
|
|
|
Reviews 1 - 4 (4 Reviews Total)
| |
2.5 of 5
