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Contender Bicycles
Contender Bicycles, located in the eclectic 9th & 9th neighborhood in Salt Lake City, focuses on providing a high level of service to make cycling enjoyable for all types of riders. While we have carved a niche for being Utah's premiere road shop, don't forget that we have all types of bikes for all types of riders.
The staff at Contender not only has a high level of knowledge and expertise about cycling, but they also have a passion for riding. Our staff, consisting of all types of riders from experienced road racers to downhill racers to weekend warriors, rides and tests cycling gear every day.
In addition to a huge selection of bikes, we at Contender Bicycles pride ourselves on having a wide variety of clothing, a large assortment of accessories and a deep selection of bike components. From NiteRider headlights to Assos Clothing to Lazer Helmets, our selection has been carefully chosen to offer a good variety of products that our staff believes in.
Riding a bike should be fun. We are here to help make sure of it!
Shop Summary: I have to agree with the last post. Some of the claims made on previous reviews seem... a little extreme. I recently visited the shop for the first time looking to buy a cyclocross bike. I had looked at what was out there and already had a pretty good idea of what I could afford and what I wanted. The guys at the shop worked with me and went through a lot of effort to make sure that I got the right bike for me. Buying a bike from them was a great overall experience!
Customer Service: Like I said, buying a bike there was a positive experience. At least for me, a lot of effort was put in to finding that perfect bike that fit what I wanted and could afford, rather than just trying to sell me a bike as quickly or as expensively as they could. The staff seemed extremely knowledgeable.
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Shop Summary: Great variety of cycles, gear, etc. Staff is friendly and helpful.
Customer Service: Very good.
Other Comments: Previous review is totally off base. Their prices are marked at manufacturers retail on most items. I have had other shops in town reluctantly match theirs because their prices are the best. A recent example...fulcrum racing one wheel set at several shops - 1400.00. Contender's price - 1099.00 which is what fulcrum website indicates. Another false claim about them is that they try to sell only one thing, ie Time. I told them my budget and they instantly responded by showing me my options. Never did they try to dissuade me from my budget. They are professional and have a good knowledge of what is out there. The previous review is a wholly inaccurate representation of one of the nicest shops in Salt Lake. And no, I don't work or own the place!
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Shop Summary: This place is a total rip off, their mechanics tryed to rip me off more than once, their stuff is way over priced in comparison to other shops and on line. A friend of mine has spent Thousands of dollars in this place and instead of giving him better deals, they continue to rip him off. I no longer shop at this place and won't even consider it anymore, not even if their prices droped down to below wholesale.
Customer Service: Kind of arrogant, it seems like if you're not ready to spend a few hundred dollars or more, they don't want to give you the time of day
Other Comments: Don't waist your time in this place, it seems they try to get you to buy the most expensive frame they can, and they also try to push certain brands "TIME" maybe cause is one of the most expensive frames there are out there. Even though they carrie about 10 different brands.
I don't think they're very honest when it comes to selling a bike.
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Shop Summary: When I lived in California, I worked at a high-end road shop in Sausalito where we believed that customer service is key.
This shop has the zoot and bling, but little else for someone raised in the retail environment that I was.
Customer Service: Extremely inconsistent. There have been times I've walked in and have been greeted right away. There have been times I've wandered through the store, looked at bikes, tried on clothing, and basically been there for close to an hour before leaving ... without ever having been spoken to the staff.
Other Comments: You'd think that when someone rolls into the shop riding a $6000.00 road bike, that the employees might want to at least greet the customer and see if there is anything they can do. Bike shops are a service industry ... it really doesn't matter how expensive, or how high quality your merchandise is if your customers don't become clients because you treat them like poop.
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