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Bicycles Unlimited


Average Rating:    (3 of 5)

No. of Reviews: 3

Bikes Unlimited is the biggest shop in my area. They carry several brands not only for serious mountain and road bikes, but they're the only shop that has any real selection of kids bikes in town. Very smart and experienced mechanics. This is also the only shop around that I don't feel like i'm getting talked down to from the sales staff. I always have a great experience when I go there and if they don't have what I need in stock, they find it for me. I ride mostly all mountain stuff but my roadie friends are also happy with the shop experience there. I would absolutely recommend them to locals or visitors. They helped me get started in the sport and have kept me going for a long time now.
Latitude
37.10661852231997
Longitude
-113.58160614967346
City/County
St George
State/Territory/Province
UT
Zip/Postal Code
84770
Country
US
Phone
435-673-4492
Shop Hours
Mon-Sat 9am-6pm
Web Address
Bike Shop Sells
Cannondale,Gary Fisher,GT,Haro,Trek,Cervelo,Lemond,other,Diamondback
Information Added By
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Reviews 1 - 3 (3 Reviews Total)

Review Date
July 29, 2010

Overall Rating
 3 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Visitors rate this review
1.00 of 5, 14.00 votes

Rate this review?

Reviewed by: levicall ,  Weekend Warrior

Shop Summary:
they are good with bikes, but have crappy customer service. prices are about average. there is 3 people that work there that i have talked to and been helped by that were decent and didn't have huge egos. the other three, i have never even seen socialize with any customers or even each other.

Customer Service:
its alright, but the 2 main guys that are always there, do not make any effort to help you, or to socialize. their egos take over their desire to acknowledge that your even there unless you ask for their help.



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Review Date
February 12, 2009

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

Visitors rate this review
1.40 of 5, 20.00 votes

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Reviewed by: reddirtcrew ,  Weekend Warrior

Shop Summary:
Where are the employees that could round out the experience with pleasant, informative conversation. Lots of good equiptment. Poor Bike service.

Customer Service:
Customer Service: You will find BETTER customer service at Red Rock Cyclery as well as Over the Edge- In Hurricane. The difference is Bicycles unlimited has a fan base established and if you are not part of that, you are welcome to just take a ticket and get in line. (beware the line might be 2 or 3 weeks.) How you are treated and how you are catered to will not even come close to either of the afore metioned shops.

Other Comments:
As for the recommendation for new riders. There are two routes to consider when buying a new bike 1st) buy a bike you will replace in less than a year because it was sized wrong or it was recommended based on the sales margin not on an assessments of the customers needs. (Thanks Bicycles unlimited). And then you find someone who really sells bikes because they are so passionate about riding and a whole new world opens up. -OR- skip the first crap- And find the person passionate about the sport from the begining and build a relationship with them. Passion is definitely a stumbling block for bicycles unlimited.
To clarify- My experience has been that there passion is not about helping people.



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Review Date
July 25, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Visitors rate this review
4.75 of 5, 16.00 votes

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Reviewed by: orangehat ,  Weekend Warrior

Shop Summary:
Great clean shop with something for everyone and big enough to have a selection of pretty much everything. Perfect place to go for anyone from a complete novice up to racers needing high end parts or repairs.

Customer Service:
Very approachable staff that is willing and able to help. Nate and Jay keep my bikes running great. You will not find better mechanics in southern Utah. The sales staff is always able to find whatever parts I need.

Other Comments:
Highly recommended from someone who started many years ago not knowing anything to an avid rider. They have helped me through every step.



Comments
reddirtcrew (02/11/2009)
Shop summary: Where are the employees that could round out the experience with pleasant, informative conversation.
Customer Service: You will find BETTER customer service at Red Rock Cyclery as well as Over the Edge- In Hurricane. The difference is Bicycles unlimited has culture established and if you are not part of that, you are welcome to just take a ticket and get in line. (beware the line might be 2 or 3 weeks) How you are treated and you are catered to will not even come close to either Jud or Quinten. Jud @ Red Rock OR Quinten @ Over The Edge will introduce you to a new genuine for of service. And the icing on the cake is that they are honest.
As for the recommendation for new riders. There are two routes to consider when buying a new bike 1st) buy a bike you will replace in less than a year because it was sized wrong or it was recommended based on the sales margin not the assessments of the customers needs. (Thanks Bicycles unlimited). And then you find someone who sells bikes because they are so passionate about riding and a whole new world opens up. -honestly skip the first crap- Skip the first step. Find that person passionate about the sport from the begining and build a relationship with them. Passion is definitely a stumbling block for bicycles unlimited. Poke you head into Over the Edge and you will see where all the bicycle passion has migrated to.
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Reviews 1 - 3 (3 Reviews Total)