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Biker's Edge


Average Rating:    (3.63 of 5)

No. of Reviews: 8

The Biker's Edge, now has 2 full service bicycle shops. Committed to bringing the cyclists of N. Utah the latest in bicycles, clothing and accessories. Whether you participate in Road, Mountain (downhill or cross country), Cyclocross, Triathalons, Touring, Commuting, or BMX. Our experienced and knowledgeable staff guarantees that you will be fitted to the bike that best meets your cycling needs.

Biker's Edge offers a full line of bicycles from name brands such as Cannondale, Kona, Felt, Trek, Intense, Rocky Mountain, Titus, Jamis, Look, and Calfee. Specializing in apparel from Oakley, Ryders, Descente, Cannondale, Castelli, Nema, Shimano, Sidi, Bell and Giro. This years best accessories and components from Shimano, Campagnolo, Easton, Fox, Marzocchi, Manitou, Time, Mavic, Zipp, Sram, RaceFace, and more.

The Biker's Edge offers the most professional service and repairs on all makes and models of bikes.

Latitude
41.041815
Longitude
-111.937294
Address
232 N. Main Street
City/County
Kaysville
State/Territory/Province
UT
Zip/Postal Code
84037
Country
USA
Directions
Phone
801-544-5300
Shop Hours
M 10-4, T-F 10-6, Sa 10-5
Web Address
Bike Shop Sells
Cannondale, Intense, Iron Horse, Kona, Titus
Information Added By
gingus
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Reviews 1 - 5 (8 Reviews Total) View All | Next 5

Review Date
November 15, 2008

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a month

Visitors rate this review
3.00 of 5, 2.00 votes

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Reviewed by: JonnyB Super Bad ,  Cross Country Rider

Shop Summary:
Come on BE? Treat your customers with some respect. Just cuz were old doesnt mean we dont know bikes....total disrespect to the customer and never....never a deal to be had here. Can you say taking it dry. The amount of money you lose weekly from me and my friends would spin your head....

Customer Service:
Beautiful shop with some pretty bright talent on the wrenches but the attitude is drippy and sticky with superiority. Get a grip.

Other Comments:
For an emergency tube or tire lever.....maybe. They can only jack up the prices so high on those items. For sumpin big...no way.



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Review Date
February 22, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

Visitors rate this review
5.00 of 5, 1.00 votes

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Reviewed by: tri-guy ,  Weekend Warrior

Shop Summary:
This is one of the nicest bike shops I've been in. Loaded inventory and all of the eye candy. Decent location, although it is a ways out for me. I make it a point to stop by when I'm in the area. They have some great gear for triathletes (I would always like to see more, but they have as much as anyone). They support the X-Terra Rocky Mountain Championship every August along with other events, so I like to support a shop that supports the biking and triathlon community.

Customer Service:
Staff seems knowledgeable enough. They're friendly and helpful. I've never gotten the impression that the customer doesn't come first. I bought a lot of stuff there and haven't had any problems.



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Review Date
December 5, 2007

Overall Rating
 2 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

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Reviewed by: bond007jms ,  Weekend Warrior

Shop Summary:
The store is laid out well. They have a good selection of bikes and accessories. They offer a pro-fitting service using a computer aided fitting system. Overall it is a good store from a merchandizing stand point. Their prices are not very good, they are average to high.

Customer Service:
This shop needs to learn about customer service.

I went in to buy a bike on behalf of my brother-in-law. The purchase had been rung up, and they started to put the miscellaneous extras (pedals, grips, etc) onto the bike. At that moment, my brother-in-law called to tell me he had purchased a different bike. I asked if I could return the bike. The manager indicated that it would be alright, but of course he was not happy about it. The sales person retuned the bike and credited my account. Just then the manager came over and asked if the sales person voided the sale or returned the credit to my account. The sales person had returned the credit to my account instead of voiding the sale. This meant that the store would be charged a processing fee. In the meantime the manager was giving me dirty looks and making snide comments and tried to make me think this was my problem, when in fact it was his because he had not trained his employee correctly. Bottom-line: by the time all was said and done, I would never go back to this shop.

Admittedly, I may have hit this shop on an off day because I have been there before and been treated okay (although I have never received a good deal with this store, see my comments on prices in the above section); however, in this business it only takes one bad experience to ruin a customers perception and the buyer/seller relationship.

If you are looking for a Titus or Cannondale, go to Revolution.

If you are looking for a Santa Cruz, go to JAN’s or Guthrie’s.



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Review Date
October 29, 2007

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

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Reviewed by: surfhb ,  Weekend Warrior

Shop Summary:
I normally don't post reviews. I feel like I need to due to the absolutely terrible experience I had with this shop. I bought my dream mountain bike at the shop ($5000). I had trouble with some brakes that they suggested and we sent them off to warranty them. In the meantime, I explained that originally(they were out when I bought my bike) i really wanted the Juicy 7's in the first place. They told me that they had a demo bike with Juicy 7's that had been used one time, and that they would swap them across and refund my brakes. When I picked up my bike there was a trashed juicy 7 on the front and a demolished juicy 5 on the back. I was offended (I spent over $500 for the brakes)and they tried to give me what looked like garbage off of a buddies bike. Then they told me to come back in a week and pick up my brakes that had been waranteed. When I went back, they had forgot and put them on another bike that was being sold. They were totally shady about it and really treated myself and my wife poorly. They finally took my brakes off of another customers bike (he was in the shop at the time getting used brakes on his bike also) and I have never gone back.

Customer Service:
See above. Beautiful store, but it appears they try to cut corners and are shady.



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Review Date
September 23, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a week

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Reviewed by: bike-wrench ,  Cross Country Rider

Shop Summary:
Beautiful shop. Very clean, good selection of merchandise, and decent prices on most items, from what I can see. They give a 10% military discount, too! THEY ACTUALLY CARRY MAVERICK BIKES, WHICH IS A GOOD THING. NO ONE DOES BACK EAST!

Customer Service:
Very good. Staff is friendly, and very knowledgeable too. People will talk to you for a while and help you pick out what you're looking for. The people in there actually RIDE, and that always makes for a better bike shop.

Other Comments:
Good job, guys... I just moved here a few weeks ago, but I keep going down to the store. Good experiences so far!



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Reviews 1 - 5 (8 Reviews Total) View All | Next 5