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Poison Spider Bicycles


Average Rating:    (3.42 of 5)

No. of Reviews: 12

We are a full service Moab Bike Shop that offers sales, services, mountain & road bicycle rentals, trail advice, shuttle services and top notch customer service. We love what we do. We even have showers to so you can clean up after a fun day of enjoying the riding Moab has to offer. We have the largest and best selection of bicycle rentals to choose from in Moab. We also have the finest selection of apparel and bike gear in town.
Latitude
38.580698
Longitude
-109.551655
Address
497 North Main Street
City/County
Moab
State/Territory/Province
UT
Zip/Postal Code
84532
Country
US
Directions
Located at 497 North Main Street across the street from the Hampton Inn
Phone
(800) 635-1792
Shop Hours
8am-7pm (Spring and Fall); 9am-6pm (Winter and Summer)
Web Address
Bike Shop Sells
Yeti, Kona, Trek, Pivot
Information Added By
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Reviews 1 - 5 (12 Reviews Total) View All | Next 5

Review Date
June 3, 2017

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Been there once

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Reviewed by: Brandon FELTNER ,  Weekend Warrior

Shop Summary:
Wow! Customer service was terrible! The workers and the manager was very rude during my shopping experience (bum rental) I highly encourage management to get their employees in check.

Customer Service:
The worst customer service experience of my life!



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Review Date
June 10, 2014

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Been there once

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Reviewed by: PP ,  Weekend Warrior

Shop Summary:
Summary: Outset. Avoid them at all costs. They are spiders. They shouldn't be in this business at all. They will ruin your trip. So stay away and there are nicer bike rentals in Moab than these guys.
Now the actual story: We (me and my wife) booked two high end road bikes for rental ~1.5 months ago before our actual trip to Moab. We stayed in Moab for 5 days and had a great time hiking and enjoying Moab. Our third day was supposed to be the most exciting day, since we planned to bike that day. We both were very thrilled. Went to the shop. First turn down was I had booked a 2014 Pinnarello for myself and this is the main reason, we booked with Poison rather than going to Chilli Pepper whose rental is $10 is cheaper. But when I went to the store, without even any apology, almost like a demand, they said they don't have the 2014 Pinnarello of my size since someone crashed a week ago. To me this is dishonest and they should have called me and told me about it. In that case, I would have cancelled my booking and booked it with Chilli Pepper. But since we were in the spirit of enjoying our time in Moab, I didn't make this a big scene and the sales guy was accommodating enough to let us rent the previous night itself. So I let it go and was accommodating this. They offered me another Pinnarello of much higher size so I said I will give it a spin for few hours and if it didn't fit and I will come back and change it the next Morning. My wife had a 2014 Trek Madone women series bike. Here comes the second turn down. The bike had a big crack in the frame (top bar). Considering carbon frame, I should have totally rejected it but this was my mistake, again trying to accommodate since the sales guy said this is no problem. So we took it. He was supposed to note down this damage in the rental agreement but he didn't and I just took his word and didn't check the agreement before signing it. Second mistake of trusting these guys. But actually the guy who did this was honest and reasonable and rescued us as you would see later.

The next day I checked into the shop and changed my bike from the unfit Pinnarello to a disappointing and boring Trek which had driven a lot before. My whole idea of checking out the Pinnarello is out of the door. Having taken all these set backs in a very positive stride and not wanting my trip to spoil, I didn't even raise a red flag to the store yet. But to my dismay, one of the manager was serving me the next day and he was so unfriendly and very unethical and treated like I was renting it for free and he was doing me a favor. He also refused to take the bike in the bike rack which rented it from them by paying $$. He said I don't understand that these bikes are very expensive (I own a very expensive bike and I know what a Carbon bike is) and I said I can't use these cheap racks to hold them. When I politely pointed out it was rented it in their shop (he didn't know before) and their guys only helped me put it on the rack the previous night, he kept quiet.

We had a great ride although the bikes were not well maintained and they are really not in a good condition.

Now comes the biggest of all this. When we returned the bike, they said we broke the bike (my wife's) since the guy who rented it to us wasn't there on the returning day. One of the other manager had insulted my wife saying there is a no way they would have rented the bike. I wasn't aware since I was waiting outside looking at some of their other bikes. She has fight with them that this is the same way they rented the bike. But no, they don't believe. Finally we are made to leave the store as if we are at fault. We two versus five of them. All with the same cheating attitude. Luckily the guy who rented to us, attested that it was in that condition when rented.

So now decide, whether you just want to rent a bike and enjoy the ride or have to go through all of this. I always look for yelp (and other sites) for review before I purchase and I hope this review helps my fellow readers not to go through the same painful episode like me.

But we (having a plenty like this) took it as a laugh and had a great time in Moab. By the way two days later, we checked out Chilli Pepper and they had nice Giant road bikes and we took it for a test ride and it was in a decent condition and the guys were great there. So next time, I'm going to Chilli Pepper and will stay far away from these spiders.

Customer Service:
Very very very poor



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Review Date
January 8, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: mikeesty37 ,  Cross Country Rider

Shop Summary:
Best shop in the four-corners states. The mechanics know an incredible amount about so many products and techniques. My uncle who has raced and ridden for over 40 years echoes this feeling and says it is one of the best shops that he has seen in the whole country.

Customer Service:
Unparalleled



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Review Date
October 10, 2012

Overall Rating
 4 of 5

Customer Service Rating
 3 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: SummitSurfer ,  Cross Country Rider

Shop Summary:
Well stocked. Good product selection. Fairly priced items. Professional

Customer Service:
Like others have commented on....front of store staff sometimes can be a little cold. I can't comment too much on the wrench shop objectively because I know someone who works as a wrench and he is a great guy. I will say this, I think the front sales people get beat up sometimes by very annoying and demanding customers who can be rude. So, I think if I had to deal with that stuff all day I'd be a little "cold" too. Does it make it right NO, but I can understand. I witness one customer harass the front sales staff and the customer didn't want to listen or cooperate with the kind and professional sale guy was trying to tell him. The customer was pissing me off too, but the sales person just smiled. So, I think it works both ways. Unfortunately the customer is always right and that is the cost of doing business.



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Review Date
April 18, 2011

Overall Rating
 1 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Once a year

Visitors rate this review
3.00 of 5, 2.00 votes

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Reviewed by: santabooze ,  Cross Country Rider

Shop Summary:
Atitude, Atitude, Atitude, After spending a big wad of cash for a 1 week rental. I wanted to install my PT for training, purposes. They then charged me to install their cassette on my wheel.....
Are you kidding me?. So I pay it. The bike they rent me was "played out" the grips were worn through, so I rotated them, the front brake lever wouldn't return to position after being squeezed.
I came back for shifter and brake adjustments after day 1 and listen to the mechanic make fun of my PT, with the other mechanics. He said that I was stuck with the brake the lever the way it was. I went back to the Hotel and rotated the grips, and rode "around" the bike issues. My buddies bike he rented there was flawless, BTW.
I bought shorts, shirts, and stickers while I was there. Next year I bring my own bike and shop elsewhere.

Customer Service:
The 2 female staff, that helped me with my clothing purchase were great. Otherwise the dudes, won't help you.

Other Comments:
Not going back. I'll try elsewhere.
Prices are high, service is low...



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Reviews 1 - 5 (12 Reviews Total) View All | Next 5