Review Date
August 24, 2008

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Been there once

Reviewed by: thelandryhat ,  Weekend Warrior

Shop Summary:
Small shop in downtown Fredericksburg with a small inventory of bikes

Customer Service:
At first, willing to help. But they become arrogant and standoff-ish, unwilling to work with beginners who don't know everything they know. They lost this customer. I bought my new bike at Old Towne. Will never step foot in the store again. Last time I went, they just came off as being very rude. Rolled eyes when I walked in the door. Gee, sorry I spent money in your store. Won't do it again.

Other Comments:
I would go to far superior stores that offer MUCH BETTER service. Both stores in the area, Revolution and Old Towne provide much better service. Old Towne services and replaces anything with your bike for an entire year, which is great.

Review Date
May 28, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: Redball409 ,  Weekend Warrior

Shop Summary:
A cool shop that's been offering great service for as long as I can remember.

Review Date
January 8, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a year

Reviewed by: DrC0721 ,  Weekend Warrior

Shop Summary:
A Gary Fisher, Raleigh, Bianchi, dealer. They are handicapped with limited space like every shop in downtown Fredericksburg. Stock Michelin tires, shimano shoes, etc. Nice Painting on the side of the shop.

Customer Service:
Very friendly people.

Good with repairs,etc.

Other Comments:
I don't know too much about this place, i have been in there twice and it has a comfy feel to it. I haven't bought a bike from there but have gotten my bike a tune up there. No problems with it yet other than typical cable stretching.

Review Date
January 16, 2007

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Visitors rate this review
1.00 of 5, 2 votes

Reviewed by: bootneck ,  Cross Country Rider

Shop Summary:
Small shop with young staff

Customer Service:
What customer service? I bought my bike in August 2006 and have just had my Manitou front shock go. I Rang Bike Works, who didn't want to know and said that it was down to me to sort out and that i had to contact Manitou direct. Manitou says, "You need to have the shop contact us for an RA# to send the forks in to
be repaired. Unfortunately we do NOT deal consumer direct". Fortunately for me, Revolution Cycles in Stafford have been fantastic, they spoke with Manitou, have sorted the problem out and will take care of me from now on.

Other Comments:
All my future business will be with Revolution Cycles in Stafford and i will recommend to all my friends that they do the same. When your expensive bike goes wrong and is still under warrenty, you would expect the shop you bought it from to do their part. Clearly not with Bike Works.