Review Date
October 28, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: tubadude ,  Cross Country Rider

Shop Summary:
Large shop. Great selection of road bikes. Some MTB bikes. Conveniently located off of W&OD Trail.

Customer Service:
Usually pretty helpful but they can be moody. Some are very bike smart.

Other Comments:
My favorite shop in town. I tries Conte, Spokes, Bike Lane, several Performance, Revolution, and some others. This shop is the best of those.

Review Date
July 17, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Reviewed by: silves1171 ,  Weekend Warrior

Shop Summary:
I recently bought my second bike at Spokes Etc in Vienna, Va. The staff is courteous and not knowledgable. They have a good selection of bikes and accessories.

Other Comments:
The bike I bought a couple of weeks ago went on sale today, and they gave me a refund for the difference without giving me a hard time. Actually, the staff was very nice and helpfull. I would recomend anyone buying a bike to get one here.

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Review Date
November 1, 2007

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a week

Reviewed by: itsblackbike ,  Cross Country Rider

Shop Summary:
Store = A
Mechanics = A
Sales Rep = A

Customer Service:
nice store, great reps very helpful and very informative.

Review Date
July 18, 2007

Overall Rating
 4 of 5

Customer Service Rating
 3 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a week

Reviewed by: Drewdane ,  Cross Country Rider

Shop Summary:
Large, clean, good selection of road, mountain and "other" bikes.

Customer Service:
Floor staff very friendly, straightforward and willing to help. Very little "attitude" here. Service staff needs to listen to its customers a little more closely.

Other Comments:
They failed to cut the rear derailleur cable housing to the correct length after overhauling my drivetrain. 1st ride out two days before a trip to Colorado, I broke the chain trying to get the darn thing to stop skipping and grinding. Mech fixed the chain, warned me about shifting under load (duh!). In Colorado, I discovered the hard way he hadn't addressed the underlying problem at all. Took it back and they fixed it, but acted like I was being a dick and wasting their time. Because of this, I'm reluctant to take my bike there again, though I'll still shop there.

Review Date
June 4, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Reviewed by: acarro84 ,  Weekend Warrior

Shop Summary:
Nice, clean, LARGE shop.

Customer Service:
Very knowledgeable and friendly. No pressure to buy and receptive to beginners.