Review Date
June 9, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: Aquilon ,  Cross Country Rider

Shop Summary:
Very pleased with this shop. Knowledgable and helpful staff. Fair prices.

Customer Service:
Although I haven't been there more than a handful of times, it's been top notch. These guys took the time and interest to re-educate me about the sport and the products available. Was so pleased with the shop after buying my new bike that I ended up going back within a few weeks to get a bike for my wife. Only been in once for a service-related issue with the new bike, and they were as helpful and friendly as when I first bought it. Took the time to talk up local trials and rides with me and provided some maps.

Other Comments:
I visited this shop for the first time a few months ago. It's one of two bike shops in town, and I checked out both. I was in the market for a new mountain bike after about a decade out of the saddle. I wanted someone helpful to talk to me about the changes over the last 10 years and get me fitted for a good entry-to-intermediate level hardtail. Although this shop did not carry the brand of bike I used to ride and had originally set out looking for, they were so helpful and willing to spend time with me that I opted to buy from them anyway and go with a different brand. This store and it's helpful employees was quite a contrast from the kids running the other shop in town, who did carry the brand I set out looking for, but really couldn't be bothered with my questions. Everyone I've dealt with so far has known their stuff and didn't seem like they were in a hurry to make a sale and get rid of me.

Review Date
November 14, 2007

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Reviewed by: big_sur ,  Cross Country Rider

Shop Summary:
So I take my bike over to this place to get a single speed conversion done. They give me my bike back and I take it outside and proceed to bust my a*s in the parking lot because the front tire has 10 lbs of air in it. Yes I should have checked it, but is it really that much to ask that when you get your bike back from the bike shop that the tires are properly inflated or at least you are notified that they are not? I'm not saying they sabotaged it or anything, I did take it there right after I was done riding it, but I was unaware of the slow leak in the front tire(obviously, considering the road rash that's now on my arm). So I take the front tire back inside and ask for some air. "oh yeah, I meant to tell you, your front tire has a slow leak in it." Thanks dude, Good lookin out! So on top of that whole incident they didn't even do the single speed right and the chain skipped whenever you started crankin on it. They denied this to end and said it just needed to "break in." I had to the take the bike to a competent bike(blackwater bike shop, check them out, they're awesome!) after I paid these morons just to have a working single speed. I mean the whole point of this endeavor was simplicity and bikes unlimited wasn't competent enough to accomplish that. So, at all costs, steer clear of this place unless you want a liability on your hands when you get your bike back.

Review Date
February 1, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: trailhog ,  Weekend Warrior

Shop Summary:
Great shop, great people and more than fair prices. These guys are absolutely the most knowledgeable and helpful bunch around. They are all riders themselves and their passion for the sport shows through. Worth keeping $$$ local and not going out of town for only marginally better prices.

Customer Service:
Impeccable service - all you have to do is ask.

Other Comments:
Shop work is always ready when promised and the mechs are very helpful if you are interested in doing your own work.