Review Date
August 13, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Reviewed by: bumpmaster ,  Weekend Warrior

Shop Summary:
Small shop, waaay out of the way for me. But it's a GREAT place to get a bike.

Customer Service:
Absolutely could not be better in any way. I had a problem that required an uncommon amount of work and attention on an expensive bike and they could not have been more helpful or attentive.

Other Comments:
Kind of small and almost painfully far for me to get to, but it was worth it - it's a stellar shop.

1) gave me best price in the country on a new model that had to be ordered. New bikes are rarely on sale, and even rarer for bikes that must be special ordered. REI wanted a surcharge for special order.

2) So small, you wouldn't think the service would be that great, but it is. LARGE staff of Mechanics are very competent, enthusiastic riders - very enjoyable to work with.

3) They listen and more importantly ACT when you have a problem. My front derailleur had a problem that resisted normal fixes. They didn't complain about sending the bike back to the manufacturer.