Home  >>Bike Shops >> United States >>Washington >>

Downhill Zone


Average Rating:    (4.5 of 5)

No. of Reviews: 8

We are a shop specializing in equipment for the downhill/dual slalom/duel racer, freerider, trailrider, dirt jumper, street rider or anybody else who loves riding bikes. We carry a range of parts to take care of any type of rider who walks in our door. There are three full time employees to take care of you including Scotty Bechtel, our Shimano certified mechanic. All three of us have cut our teeth racing downhill and somewhere a time long ago, cross country. We know what works and what doesn''t, and most importantly, how to make what you have work.
Address
5236 University Way
City/County
Seattle
State/Territory/Province
WA
Zip/Postal Code
98105
Country
USA
Phone
(206) 523-3337
Web Address
Information Added By
Rating Badge
   


Sort Reviews by:  Latest Review | Best Rating
Reviews 1 - 5 (8 Reviews Total) View All | Next 5

Review Date
June 27, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Rate this review?

Reviewed by: 3inchesof fury ,  Racer

Shop Summary:
Adam is the best mechanic in town. His wheels are unbeatable, his shock rebuilds are super plush, and he will answer all your stupid questions too. I recommend all my friends here, and you too. He doesn't just work on dh rigs. Bring it in he can fix it.

Customer Service:
Top notch. Not over priced. Especially with the quality of his workmanship. He always pics up the phone. Always delivers a fine tuned machine. The best part is the consistency. I know what to expect. Adam only carries top notch parts. No filler pieces to make the shop look loaded.

Other Comments:
Stop in you won't regret it.



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.

Review Date
December 3, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Rate this review?

Reviewed by: stokedsurfer ,  Weekend Warrior

Shop Summary:
Very personal shop has everything you need and if he doesn't have it he can get it quick. Also Adam sells you what you need, not what he makes more off of.

Customer Service:
Excelent. They dont tell you your 3k dollar bike is low end. And adam is very through with your bike.

Other Comments:
Love this place



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.

Review Date
June 22, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Rate this review?

Reviewed by: YoungNastyMan ,  Downhiller

Shop Summary:
Its not huge; but when you get rid of all the rain fenders, floor pumps, and racks full of pink spandex, you don't need all that much space. They have the essentials along with some great riding gear (armor, helmets, shorts, shirts, etc) They can get the parts you need in a couple days and carry some of the things that break a lot. I couldn't find hookworms for my hardtail at 2 bikeshops but they had them at the DH Zone. You should also check out some of the bikes that are for sale or just passing through for service. You will definately start to get bike envy.

Customer Service:
Have you ever walked up to a counter and asked a technical question about dialing in your hydraulic brakes or choosing the best chain guide, and got back the deer in headlights stare or the "Let me get one of the guys in the back" reply. If you shop at a chain bicycle shop, you'll know what I'm talking about. The guys in the DownhillZone will answer your questions and will know more about what you are talking about than you do. I've been in the shop a few times to purchase something I thought I needed only to be told that I should be looking at this other part instead or that I can get it fixed without having to replace it. They saved me a buttload of money when they recommended I service my broken fork instead of ditching it. And I was ready to buy one of theirs right off the wall.

Other Comments:
Writing this review makes me want to just swing by catch up with Darren and Scott. If you want to know whats happening at Whistler or need some cool dudes to carpool and ride with, swing by and introduce yourself. These guys run a bike shop because they like to ride.



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.

Review Date
March 18, 2007

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Visitors rate this review
3.00 of 5, 2.00 votes

Rate this review?

Reviewed by: rattpoison ,  Downhiller

Shop Summary:
ANYBODY will have a GOOD experience with any shop. I think we're smart enough to conclude that nobody opens their doors to business to pull stupid @$#% and bad attitude on people. It all comes down to policies and what happens when things don't go right. The policy I dealt with blows here.

Customer Service:
Don't get me wrong, I've had a lot of good service from these guys, but the ball was dropped. I was dealing with a compatiblity issue, and finally just ordered a whole new system for a frame. When it arrived, it did not fit. The major blow on their part was trying to convince me that band aiding the situation with spacers and shifting the entire q factor over 1cm to the left was fine. They would not take the part back or admit any wrong. I spent hundreds on the parts, and now it's a paper weight.

Other Comments:
Everybody makes mistakes, parts don't fit, it's normal in any facet of life. However, in the world of business, you NEVER band aid or shift that discrepancy to the customer. Don't assume that your customers don't know any better and that once you have cash in your hand, the problem goes away. You'll probably have a good experience with this shop, but go ahead and do yourself a favor by making sure of it by shopping at Fluid Ride.



Comments
SkyRider (04/13/2007)
Sorry you had a bad experience but the key with the Zone guys is to go back and talk straight with them. They'll make you whole.
hypermoto (08/05/2010)
This review was posted before I took over the DHZ, and I can assure you that problems like this will ever go unaddressed. However, this review seems a bit odd. 1 cm off in Q factor? Thats 10 millimeters! Unless you're running 83mm bb in a 73 mm frame you couldn't shift a crank 10 mm if you wanted to. There just isn't that much room to work with, you'd run out of bb threads. The plug for Fluidride at the end seems to further confirm that this was a planted review intended to discourage people from shopping with me. Rest assured, I pride myself on having the very best mechanical knowledge and abilities, and something like this will NEVER happen to any of my customers.

Cheers,
Adam Schaeffer
Owner/Operator
DHZ
rattpoison (03/30/2016)
This action was performed by an old employee YEARS ago in the old Seattle location that no longer works there. I frequently see Adam in the new location in Issaquah and have nothing but great experience. I wish i could modify this review almost 10 years later now that the particular employee is gone.
rattpoison (03/30/2016)
This action was performed by an old employee YEARS ago in the old Seattle location that no longer works there. I frequently see Adam in the new location in Issaquah and have nothing but great experience. I wish i could modify this review almost 10 years later now that the particular employee is gone.
Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.

Review Date
February 24, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Rate this review?

Reviewed by: WaState ,  Weekend Warrior

Shop Summary:
Couldn't agree more with what people have said. While they can't afford to keep a large inventory, they can get you most anything.

Customer Service:
This is where they excel. Granted, I've spent a load of money over the years, but when someone comes in, they try and hook them up with what they need. They don't oversell or overhype, but they know what works and they try to communicate that to people.

Other Comments:
Neither Darren nor Adam are the smooth talking salesman type. They ride. They will tell you if something is junk and they'll tell you what works. There is not another shop I'd trust with my four bikes.



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.
Reviews 1 - 5 (8 Reviews Total) View All | Next 5