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North Division Bicycle Shop


Average Rating:    (4 of 5)

No. of Reviews: 3

This shop is easy to find being right of Highway 395 (Division st) in Spokane.
Latitude
47.752511063535714
Longitude
-117.41081357002258
City/County
Country Homes
State/Territory/Province
WA
Zip/Postal Code
99218
Country
US
Phone
(509) 467-2453
Web Address
Bike Shop Sells
Gary Fisher,Santa Cruz,Trek,other
Information Added By
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Reviews 1 - 3 (3 Reviews Total)

Review Date
May 7, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Visitors rate this review
3.00 of 5, 1.00 votes

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Reviewed by: Evan ,  Cross Country Rider

Shop Summary:
Huge selection, clean, easy to get to, lots of staff to help out. They have everything from the super small to the XL. Accessories galore to boot.

Customer Service:
Very knowledgeable, helpful, and genuine. Richard was/is awesome. I came in looking for my first hardtail. Having just started mountain biking I had many questions and he was super patient and understanding of my rookie stature. I am a big guy (6'6" 250lbs) so I have special needs as far as a frame size is concerned, construction and quality of components. Richard guided me through every step, found a great fit and I believe to be the best bike for the buck. I have been riding it for almost a month now and thanks to Richard I am hooked. Without his knowledge, expertise and suggestions I may not have found the right bike and not have enjoyed my first MB buying and riding experience. I didn’t feel pressured so I know the staff isn’t just out to get your money and send you on your way. I believe they are in it to satisfy the customer and make rookies into experienced riders thus creating repeat business. This isn’t to say I haven’t purchased smaller components else where when I’m not in North Spokane but if in the area you better believe I stop in. I will specifically go see Richard for all big purchases, such as a full suspension bike down the road and sooner then that an upgrade on my Fork.

Other Comments:
Thanks guys! See ya soon.



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Review Date
April 25, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Visitors rate this review
2.67 of 5, 3.00 votes

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Reviewed by: 2turntablesandamicrophone ,  Racer

Shop Summary:
This shop is a riders shop. Road or mountain they do it all. They are the one shop in Spokane that keeps enough help on staff to cover everybody's needs. From $400.00 Gary Fisher's to $10,000.00 Serotta's they have something for everyone.

Customer Service:
The customer service is honest and straight forward. If you bring a piece a crap in they will tell you. They won't just try to work on it to get your money. They back up there products and work 100%. They work for the customer not the bike company. Ask yourself how important this is when your frame cracks.

Other Comments:
When a customer takes a bike in for service the question is asked " do you ride this bike or do you just want it fixed?" How you answer the question will decide how long your repair will take. As a person who rides my bikes I want it fixed fast and right.



Comments
redarm1 (05/17/2007)
you must work there.
Everyone I talk to from the 200 walmart owner to the 7000 specialised owner hates this place.
and trust me, I tell everyone I meet.
2turntablesandamicro (05/17/2007)
MR redarm1 Thank you for your comment. I do not work there. I own my own buisness and I have been in the retail world for 25 years. I do however ride a bicycle everyday and race most weekends from May to November.As person who is hard on equipment it is very important to have top notch service.Which is what I get at NDB. Enjoy the ride "Cheers"
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Review Date
February 26, 2007

Overall Rating
 2 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Once a year

Visitors rate this review
3.67 of 5, 3.00 votes

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Reviewed by: redarm1 ,  Weekend Warrior

Shop Summary:
I cant speak for everyone, but my experience at this shop was seriously lacking. I entered this shop trying to get my bent wheel trued. They informed me that it was beyond hope (untrue, I had it trued by another shop and it is near perfect). I was informed that my only hope was to either buy a $70 wheel or a new bike altogether.

Customer Service:
When I entered, Scott did greet me, but that is where the warm fuzzies end. After taking one look at my bent wheel, he informed me that it was broken and was beyond repair. The entire time he treated me as if I was below him. He attempted to sell me a new wheel that was more expensive than what I Paid for the bike, and when I balked at that, told me I need a "real" bike anyway. I told him that I was really interested in losing a few pounds and was not looking to spend thousands. He said "Try Weight Watchers". Now to be fair, he may really like weight watchers, but I find that comment to be un-called for.

Other Comments:
The Tech, William was quite nice and apologetic and origionally was willing to look at it, but was cut short by the unwanted sales pitch.
so William, Thank you.

I cannot however reccomend this shop, I work in customer service and everthing Scott did raised my hackles.

Buyer beware!!!!



Comments
cleat (05/21/2007)
When a rim is bent it can not be trued. Truing is when a spoke nipple loosens and rim moves oppisite side, tighten that nipple wheel is brought back true. If the rim is "bent" to the right the left spokes are detensioned and right spokes are over tensioned. To true a wheel to the right, the right spokes need to be tensioned, now you have a very over tensioned right side, making spoke tension uneven through out wheel. Ride wheel and if it fails again it may be more serious. Liability. The other shop is taking on the liability, sue that shop. The wheel I had instock is a Shimano disc hub with a Sun double wall rim that cost $70.00. You were given the option to order a single wall rim disc hub wheel that cost less. You could have taken your Mongoose back to where you bought it for service. You mentioned losing weight. I have been in bicycle retail for 21 years. I have seen people who have lost alot of weight and take up cycling as part of healthy living. The most sucsesses I have seen is with Weight Watchers. If you want to lose Weight. I will alway feel Weight Watchers persons have the best results. If your the person I think you are I beleave you left with the thought purchasing a more sturdy bicycle.




redarm1 (05/21/2007)
Well, I am not the only one who dislikes your manners. Im just the only one on this site.
I took the wheel to another shop and they fixed it. I have had no problems with it and it only cost 12 bucks.
you lost my business, and probably everyone else I tell.
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Reviews 1 - 3 (3 Reviews Total)