Review Date
December 4, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Reviewed by: Tom Samples ,  Cross Country Rider

Shop Summary:
I have been a cycling enthusiast for 25 years. My parents bought my first bike, a Schwinn Predator(BMX), from John's Cyclery. Several years later I returned to buy the first bike for myself, a Schwinn Prelude(Road).
My senior year of high school a friend and I considered trying to ride bicycles across America. We visited several bike shops that discouraged us "amateurs" from attempting such a feat. Then we went to talk to Rich Harper at John's Cyclery. Rich assured us that with the proper gear and a little tenacity we could achieve our goal. He ought to know, because he had ridden his bike coast to coast before taking ownership of John,s Cyclery.
Rich helped us get the necessary gear on our very limited budget and gave us much advise in preparation for the trip. And what a trip it was. We rode 2100 miles from our home in WV to WA state. It was the trip of a lifetime, and I cant help but think we may have not attempted it without the encouragement we received at John,s Cyclery.
I have since bought many bikes from John's: Schwinn High Sierra(first Mt.Bike), Schwinn High Plains(Mt.Bike), Schwinn Paramount(Road), Schwinn Paramount(Mt.Bike), Waterford(Road), Redline(Cyclocross),Trek 9800(Mt.Bike),Trek 7000(Mt bike for my wife)
The bikes I am buying these days are mostly for my two sons. Each time I have purchased a bike from John's they have been very helpful. There is never any pressure to "up-sale" to a more expensive model. However it is the customer service after the sale that makes this bike shop the wonderful experience that it is. Rich has made his business a success by earning repeat customers like myself.

Review Date
February 24, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: bash1288 ,  Weekend Warrior

Shop Summary:
The greatest!!!!!!
I travel all over and try to visit as many bike shops as I can.
John’s is hands down the best out there.
I enjoy going there and learning about bike and parts.
They allowed me to assist in the build of my Gunnar Rockhound.
The employs are great and knowledgeable and will take the time to help people out.
They recently had a maintenance seminar with a local group. What service.

Customer Service:
The best.

Other Comments:
They under stand that your bike is very important to you and help keep it in good working order.
Each employee takes pride in there work