Review Date
April 3, 2008

Overall Rating
 3 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Been there once

Reviewed by: dwnhlldav ,  Weekend Warrior

Shop Summary:
Nice shop Friendly people, but seem to cater to the roadie crowd more.

Customer Service:
I'm sure it is fine, but when I asked about local mountain biking, the response was that there is nothing, unless it is triathlon.

Other Comments:
Very little selection of mountain bikes.

Review Date
February 24, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Reviewed by: HAMMERJ ,  Cross Country Rider

Shop Summary:
clean,fast turnaround, quality mechs working on your bike. Ready to help fix an emergency and get you on the road again. Good selection of Cannondales ,Giants, as well as triathalon bikes and gear.

Customer Service:
Always friendly, exceptionally helpful with advice. Very active in races local and abroad,

Review Date
April 9, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: blazingcheeze ,  Weekend Warrior

Shop Summary:
Sell mainly Cannondale and Giant bikes, but also specialize in custom cycle manufacturers (Griffen and a few others). Smaller shop but very knowledgeable.

Customer Service:
This is where they excel. Outstanding service. Did a custom, computerized measurement of my body and made recommendations on which bikes would work for me and which would not. I was very impressed by their knowledge of the equipment. They asked me a lot of questions on my preference for how I ride, how long I would ride, riding style (aggressive, moderate, etc...) and made sure that my style would be a good fit for the bike I chose. Didn't try to sell me on a fancier bike and even told me to stick with the Aluminum frame because I wouldn't need all-Carbon. They actual told me that the weight difference wasn't enough to justify the extra money that I would need to spend for a Carbon bike.

Other Comments:
Full disclosure...I left the review for the Wheel and Sprocket shop in Appleton, WI (it wasn't a good experience). This is where I came next and was glad that I did. Awesome shop, excellent service and very helpful. I will continue to service my bikes here and keep coming back.