Review Date
February 12, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Reviewed by: Caffeine Powered ,  Racer

Shop Summary:
I've not actually been inside the shop.

Customer Service:
I found their ad in the WORS handbook when I was looking for a part. None of my LBS's had what I was seeking and I was desparate enough I started calling around the state. They not only had the part, but they gave it to one of their customers, a racer in my class, to deliver it at the next race.

Other Comments:
They really know how to satisfy a customer. At races they bring demo bikes and not only let folks ride them, they let people race on the demo bikes. Their knowledge and dedication is impressive. I wish they weren't half a state away.

Review Date
September 10, 2006

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: ilwhatli84 ,  Cross Country Rider

Shop Summary:
Nice shop, knowledgeable staff, all kinds of products and bikes for the size of the shop. Good install program... sometimes it seems like it takes a little longer than it should... but hey, they're busy! Plus they do good work... it is worth the wait!

Customer Service:
Great customer service!! They take their time with each customer and don't rush through it to get to who ever is next in line... They'll walk you around the shop, talk to you about your options/concerns... whatever... I'm really impressed by the group of guys that are working there...

Other Comments:
Carrie is the shop manager (maybe owner?) and is great! No offense to the other guys she has working there, but nobody takes care of the customer like she does... She'll do anything she can to get your questions answered/bike fixed/etc. so that you can hit the trails again quickly. I highly recommend this bike shop!!