Review Date
July 16, 2009

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a year

Reviewed by: leroys ,  Weekend Warrior

Shop Summary:
Spent 1300 bucks for a Crossroads Pro a couple of years ago. Apparently this is low scale stock for these folks as they act annoyed at me bringing this "Cheap Bike" in for maintainance, WTF

Review Date
July 3, 2009

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Every few months

Reviewed by: E.R. Cyclist ,  Cross Country Rider

Shop Summary:
2 out of 5 stars
by Hospital employee

I am an avid cyclist and work at the hospital up the block from Crank Daddy's. I usually buy my cycling gear at Corey The Bike Fixer on Murray, but it was my lunchbreak and I wanted to check Crank Daddy's out. #1) Crank Daddy's has high markups. If you do all your weekly grocery shopping at Whole Foods, and spend $6.99 on a pint of organic blueberries this is the place for you! $$$ #2)I wanted to purchase a new waterbottle cage so I asked the girl working there if I could compare it to my fixie sitting in the rack outside. She told me to bring my bike in, rolled her eyes when I didn't want to, and followed me like I was going to run off with the thing. Keep in mind I was in Hospital Scrubs and my name was both on the badge and stitched into my scrubs! Not to mention I am twice the clerks age. WTF!?!? Never again, maybe in Fox Point this place would fit in. Not on the Eastside. Never will I cheat on Corey's again!! The best thing this place has going is the parking lot is nice considering it is on the Eastside.

Review Date
April 14, 2009

Overall Rating
 3 of 5

Customer Service Rating
 3 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Once a month

Reviewed by: Inglewood1026 ,  Cross Country Rider

Shop Summary:
Great location on the east side and beautiful shop!

Customer Service:
In terms of knowledge-base, it can be hit or miss. As another rewiew mentioned, they are very road-oriented overall. Great selection of Specialized bikes with some high-end s-works offerings as well. Expect to pay retail though - Specialized bikes from two years ago are still priced at full retail. Was very impressed with a guy named 'Mike' I believe - knew tons about the new offerings and fielded questions well.

Other Comments:
I would NOT go here for work on my bike. Had a brake issue last ride in October 2008, and they tried to charge me for a bunch of items that I told them to call me and authorize first (I was traveling for work at the time). They exceeded their quote for the rear brake by almost double, and the work they did over a WEEK'S time still didnt have the issue resolved. To this day, my rear brake is still not even close to dialed...

I bought my bike from Ben's Cylce and Fitness and they always hook up service for free on small odds and ends - Ben's rocks!

Review Date
March 19, 2007

Overall Rating
 4 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

Reviewed by: wizzells ,  Cross Country Rider

Shop Summary:
Decent shop with pretty good selection of mostly Specialized, Marin, and Orbea MTB's, and a whole slew of road bikes. Everyone there Ive run into has been helpful and the service dept has been more than willing to do repairs while I wait. I don't think I would call these guys a great "mountain bike" shop but they make up for it with very good customer service. There are times when Ive gone in to drop my bike off for a tune (no appt), have a fork steerer cut, and star nut installed but was told every time that they would have it done while I waited.
I would not hesitate to recommend these guys for service work even though it seems they are more road bike oriented than off-road - which is somewhat expected given their location on the East side of Milwaukee. However, when you're selling $7k S-works bikes, I would think that you'd have a pretty decent grasp on the off-road side of things as well.

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