Review Date
August 1, 2009

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a year

Reviewed by: gleach ,  Cross Country Rider

Shop Summary:
07/31/2009

Do not rent equipment from these guys . We Picked up two mtb's from the Edge Sports Shop in Jackson Hole , WY the night before so we could start out early the next morning . The Bikes were in terrible shape.The more I thought about the bad condition that the bikes were in the more I wanted them fixed . We arrived 20 mins before 9 am. One guy shows up . Nice guy. He says that as soon as he gets some bikes and things cleared out he would take care of us . We said ,Ok great ! We tried to stay out of their way as they moved the rental bikes outside . Just before that another guy showed up with a very bad attitude and visibly pissed off that a customer was in the store ten minutes before actual opening time. He told my friend to wait outside till 9 o'clock . I realized something was wrong when the scrubby looking owner started throwing stuff outside in a temper tantrum . I could not believe what was happening . By the look on my friends face I knew what was going to have to happen . He said lets get out of here right now . I approached the nice guy and told him that the other guy is obviously pissed at us for some stupid reason . We are turning the bikes in because of his bad attitude . We both fly a 20 million dollar charter Jet and have a fair amount of paying customers that fly with us . If we pitched a fit in front of our customers like this dude did we'd probably be flying around by ourselves . Whats funny about the whole deal was that my Buddy was seriously considering buying the Cannondale Rise they had on sale for $.1900 . We walked up to Fitzgerald Bikes where they took great care of us . Save your time , money , and blood pressure and stay away from the EDGE .

Customer Service:
Okay until the grumpy scrounge showed up.

Other Comments:
Rented bike from this establishment in 2007 and the service was great.Don't know what has happened since.I know these guys are knowledgeable bikes and skis . And we are just stupid customers that pay them money for stuff.

Review Date
November 27, 2006

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: scalpel1968 ,  Cross Country Rider

Shop Summary:
helpful and knowledgeable guys who are always willing to help.

Review Date
November 23, 2006

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: jason tattersall ,  Cross Country Rider

Shop Summary:
great guys, will help with anything you need. very knowledgeable with all bikes and directions for road and mt. biking routes

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